Fox Valley Volkswagen Crystal Lake

VW = Valued Winner This VW dealership is a True Winner (A Valued Winner to many including me now) Although my family frequents this service center, it was my 1st time). This VW dealership is a True Winner (A Valued Winner to many including me now) Although my family frequents this service center, it was my 1st time). The best experience I’ve ever had at a dealership. Hete’s My experience: - called for an appt on a Wednesday. Secured an appt for that Saturday. (!!) - I arrived 10 minutes early. They were ready to serve and deliver. Service with a smile. Knowledgeable personnel (!!) - came in for an Oil Change, they took care of 2 recall issues at the same time (!!) - all ready within 1.5 hrs.. Had enough time to have breakfast with friends just across the street. Much to do around the area. (!!) - checkout was friendly, informative and fast. (!!) - They even washed my car and filled fluids which I forgot to tell them to do but they took care of it anyway. (!!) You can’t go wrong with this team. Now if I could find a way to get the service for free, I’d be set!! Lol. Count on Reasonable prices on services. A VALUED WINNER! Thanks More

Good service I just wanted to say that every time I have dealt with Alan as my service writer he has been amazing. He always gets back to me when he promises and v I just wanted to say that every time I have dealt with Alan as my service writer he has been amazing. He always gets back to me when he promises and values my time. I have had others who have taken messages and never did what they say they were going to which would leave me to tracking people down. Great job Alan! Thank you for being so pleasant. More

A great place to buy a car. Frank was both friendly and knowledgeable salesman. The staff was engaged with me, but in a comfortable, low pressure way. Interested in selling me a Frank was both friendly and knowledgeable salesman. The staff was engaged with me, but in a comfortable, low pressure way. Interested in selling me a car, of course, but interested in making sure I was finding the right car for me. We were able to strike a great deal More

Great Experience I was dealing with the service manager who was very helpful in that I have been very concerned about a beeping noise in my car.. He and another employ I was dealing with the service manager who was very helpful in that I have been very concerned about a beeping noise in my car.. He and another employee took my car out to see if they heard the beeping, of course it didn't beep when they had it. When I went to pick my car up it was snowing a lot but the service manager still took the time to drive my car with me, again no beep! It was just the fact that he took the time to take the car out again. Of course on my way home it started beeping again, but due to the weather I didn't take my car back, but today it only beeped once. The service manager did tell me to bring the car in any time it starts beeping again. More

In and out within good timing I was able to schedule my oil change at the desired time without question. They seem to be quite accommodating with the schedule. Love the complementa I was able to schedule my oil change at the desired time without question. They seem to be quite accommodating with the schedule. Love the complementary car wash with the service. One less thing I have to run and do. Overall satisfied. They gained a returning customer. More

Very easy and great customer service The team was friendly and easy to work with. Frank was an awesome sales man and Casey and Bruce made finanacing easy. Over all great experience The team was friendly and easy to work with. Frank was an awesome sales man and Casey and Bruce made finanacing easy. Over all great experience More

Always a great experience! I always take my car here because the people are friendly and always can get me in with little notice! The wait is what was promised, and they have I I always take my car here because the people are friendly and always can get me in with little notice! The wait is what was promised, and they have Internet in the waiting area, so I was able to work! Nice waiting area too, with a little desk top for your laptop! Highly recommend! More

Was looking for a used SUV Went in looking for a used SUV talked with the salesman and looked at the car then while getting numbers for payment talked about leasing instead of b Went in looking for a used SUV talked with the salesman and looked at the car then while getting numbers for payment talked about leasing instead of buy so we leased an Atlas. Very pleased with our choice and very happy with the staff. More

Warranty fix trans fluid lines Great service and clear service details with use of warranty. Alan took the time to call on the warranty and was able to give me a clear time line as Great service and clear service details with use of warranty. Alan took the time to call on the warranty and was able to give me a clear time line as to the service needed. More

A great buying experience! This was the second Volkswagen dealership I’ve visited, with being said when the time comes to buy another VW I will definitely come back. They liste This was the second Volkswagen dealership I’ve visited, with being said when the time comes to buy another VW I will definitely come back. They listened to our issues with the first dealership they treated my family with respect and they went above and beyond helping us purchase a VW. I can not say thank you enough to the staff for their professionalism. More