Fox Valley Volkswagen Crystal Lake

Car problems I had to bring my VW in for a several leaks. I worked mostly with xx. Absolutely fantastic, he treated me like I was the only customer he had to work I had to bring my VW in for a several leaks. I worked mostly with xx. Absolutely fantastic, he treated me like I was the only customer he had to work with. I was given a loaner car, kept informed about how long it might take to order the parts and when my car would be ready. Great experience during a stressful time. More

Excellent!! The customer service experience I received at the dealership was Top Notch!!! They were extremely knowledgeable on all aspects of the vehicle I was pu The customer service experience I received at the dealership was Top Notch!!! They were extremely knowledgeable on all aspects of the vehicle I was purchasing and made the entire process seamless!!! Best car buying experience I’ve ever had! More

Friendly and accommodating Found a car online and was contacted right away to come in and take a look. The staff were very attentive and friendly (even though we brought our 2 v Found a car online and was contacted right away to come in and take a look. The staff were very attentive and friendly (even though we brought our 2 very young children). They helped us get what we feel was the best deal on the car we wanted and made it as fast and painless as possible. More

Fantastic experience Simple buying process. They made it easy to buy a car and I would recommend to anybody. Not a typical car buying experience. Thank you! Simple buying process. They made it easy to buy a car and I would recommend to anybody. Not a typical car buying experience. Thank you! More

2017 Tiguan is an awesome car Derrek was awesome and worked with us to overcome budget ad credit obstacles during the transaction. We were ready for a new safe car. That's exactly Derrek was awesome and worked with us to overcome budget ad credit obstacles during the transaction. We were ready for a new safe car. That's exactly what we got! More

Service Very fast service and very knowledgeable parts guy who helped me find accessories for my car that fit what I want to do to it Very fast service and very knowledgeable parts guy who helped me find accessories for my car that fit what I want to do to it More

service is what matters I like Volkswagens, I have over 277,000 miles on my old one, and recently purchased a used one that had a service issue that was a bit out of the norm I like Volkswagens, I have over 277,000 miles on my old one, and recently purchased a used one that had a service issue that was a bit out of the norm. (It was not purchased at this dealership) I understand that things take time, and that it was a unique situation, but C.K. in the service department lied to me, was rude, and not helpful at all. I do have to add that the receptionist, porter & mechanic that I spoke to were all very pleasant and helpful. EDIT 10/9/18 - The Location Manager reached out to me to remedy this situation. I am happy with the outcome. Thank you. More

Top Noch Service This is our third car we have purchased from VW Crystal Lake/ Anderson Motor Group and as always they go above and beyond! No pressure and straight fo This is our third car we have purchased from VW Crystal Lake/ Anderson Motor Group and as always they go above and beyond! No pressure and straight forward! Work with us to get the best deal for us! More

Best car buying experience in my life! Amazing! The best staff and service you could ask for! The entire Anderson VW team in Crystal Lake, IL went above and beyond our expectations! A sp Amazing! The best staff and service you could ask for! The entire Anderson VW team in Crystal Lake, IL went above and beyond our expectations! A special shout out to our very attentive and thorough salesman, Frank! The entire team went the extra mile to find the perfect car for our family! More

Excellent experience This is our 2nd car from Crystal Lake VW. Excellent customer service. Very efficient car buying experience. Highly recommend and I would buy from them This is our 2nd car from Crystal Lake VW. Excellent customer service. Very efficient car buying experience. Highly recommend and I would buy from them again More