Fox Valley Volkswagen Crystal Lake

Great experience with this dealership and their team I recently got a car from Volkswagen. Bruce showed me two cars that I was really interested in and had great knowledge of them both. I wound up going I recently got a car from Volkswagen. Bruce showed me two cars that I was really interested in and had great knowledge of them both. I wound up going with a bug since I really like those cars. Once the decision was final Bruce got his team members, Lindsay and Nick to come talk with me and they both worked with me to help get me in this car. I'm really glad I got to work with them because they provided great customer service to me and my mother and got all of our questions answered and situation handled. I'm glad I came to this dealership. I wasn't let down by anyone there and I will definitely recommend you guys to my friends and family. More

Very good Solved our problems within one visit a last minute notice same day. Provide a competitive price for parts and labor. And would use them again Solved our problems within one visit a last minute notice same day. Provide a competitive price for parts and labor. And would use them again More

Great service I had to have my Jetta towed to the dealer after hours. The next morning Allen Shapiro informed me they found a black walnut lodged in the brake. (R I had to have my Jetta towed to the dealer after hours. The next morning Allen Shapiro informed me they found a black walnut lodged in the brake. (Random act of nature) He had the car checked over and provided a full report. Quick service, super nice, great job. Thanks! More

Maintenance Great service and the work was done in a timely manner. I would recommend VW of Crystal Lake to anyone driving their cars. Thank you Great service and the work was done in a timely manner. I would recommend VW of Crystal Lake to anyone driving their cars. Thank you More

Good customer service This is a good dealership with the customer in mind. Very conscientious and listens to customers needs. Car was washed and service desk went through d This is a good dealership with the customer in mind. Very conscientious and listens to customers needs. Car was washed and service desk went through details of work done. More

Top Notch! I have to say that the service department at VW of Crystal Lake is like nothing I’ve ever experienced, Alan Shapiro is incredible, kind, courteous, an I have to say that the service department at VW of Crystal Lake is like nothing I’ve ever experienced, Alan Shapiro is incredible, kind, courteous, and professional, always exceeds expectations. More

Best experience buying a car. Great experience buying a car. Staff was very knowledgeable and accommodating.In and out in about 2 hours.which is the fastest ever at a dealership fo Great experience buying a car. Staff was very knowledgeable and accommodating.In and out in about 2 hours.which is the fastest ever at a dealership for me buying a car. More

Car lease I found Volkswagen of Crystal Lake to be professional, courteous, and fair. My sales person Derek Erickson answered all my questions, was very profess I found Volkswagen of Crystal Lake to be professional, courteous, and fair. My sales person Derek Erickson answered all my questions, was very professional The financing officer Alan explained everything in detail to my satisfaction. More

Nice folks Just got a new key programmed. Everyone was helpful and courteous. Store and waiting area very neat and clean. Got an unexpected free car wash too. Just got a new key programmed. Everyone was helpful and courteous. Store and waiting area very neat and clean. Got an unexpected free car wash too. More

Service for Golf R Everything done right, on time, as expected. Clean and friendly atmosphere. Everything was explained. Prices are fair. Easy to set up appointment. Wil Everything done right, on time, as expected. Clean and friendly atmosphere. Everything was explained. Prices are fair. Easy to set up appointment. Will come again. More