Fox Valley Volkswagen Crystal Lake

Top of the line dealership. We purchased our 2015 VW Beetle Convertible from Crystal Lake VW on 6/1/17. We live in Chicago but it was well worth the drive & time to find the exac We purchased our 2015 VW Beetle Convertible from Crystal Lake VW on 6/1/17. We live in Chicago but it was well worth the drive & time to find the exact vehicle we where looking for. From our initial contact with Heather Lublink and Leah Smalley to the final paperwork with Casey Sleeman in finance the service was great in getting our deal put together. Dennis Daum the General Sales Manager was great in helping us get the final price that we thought was very fair. Last but not least I have to give kudo's to Bruce Jones our client advisor who spent hours with us going over the car details & test driving it before we made our decision to buy. Bruce made sure everything I wanted done was done & even helped getting our car delivered to Florida. Bruce was there to help in anyway during his working hours and even when he was off. THANK YOU BRUCE and thank you all that helped us get the car we wanted at the right price. More

Fast Service lacking the wow I stopped in 6/13 for 10k service on my GTi, no appointment in servicexpress so that was convenient. The service rep told me it would be between 45min I stopped in 6/13 for 10k service on my GTi, no appointment in servicexpress so that was convenient. The service rep told me it would be between 45min to an 1hr 15min. And made sure that fit my schedule. Great so far. They were complete in about 50min. So right in the window as stated. I'm happy at this point. Until I drive off in my just serviced and just "washed" car. I guess saying it was washed was a bit generous. It was still wet so hard to tell. When I got to my destination I can see all of the rag marks on the car like they wiped it down with something not clean. And then on the hood there was a big greasy hand print from the service tech closing the hood. My car actually was now dirtier than when I brought it in. This is unacceptable as far as a car wash. So although the service was fast the wash was not a wash at all. Very disappointed. More

CL Volkswagen review Our overall experience was great. Alex, our salesman was friendly, informative, and helpful. The dealership was clean and inviting. The finance peo Our overall experience was great. Alex, our salesman was friendly, informative, and helpful. The dealership was clean and inviting. The finance people were very helpful. We are very happy without purchase of the Jetta. More

perfect dealership The entire dealership took time and every possible means to understand and deliver the auto we wanted. The delivery of the auto was as perfect as one The entire dealership took time and every possible means to understand and deliver the auto we wanted. The delivery of the auto was as perfect as one could get. Entire system was covered. More

Alan shapiro The guy was a champion, answered all my questions and dealt with my car stench, threw in a car wash and suggested to get to scents The guy was a champion, answered all my questions and dealt with my car stench, threw in a car wash and suggested to get to scents More

Smooth and flexible We were new to VW cars and found the sale person to be very honest and trustworthy. We appreciated being able to take the car we were interested in ho We were new to VW cars and found the sale person to be very honest and trustworthy. We appreciated being able to take the car we were interested in home for the weekend due to time constraints. Got the deal down with no stresss in the process. More

Purchase of new vehicle Great service. Rick Robe was best salesman I ever dealt with. Made experience easy and satisfying. I would go back again. It made up for the long draw Great service. Rick Robe was best salesman I ever dealt with. Made experience easy and satisfying. I would go back again. It made up for the long drawn out TDI settlement buy back. More

Maintenance This dealership is the friendliest and cleanest dealership I have been to in a long time! Excellent service! They had me in and out in no time. I woul This dealership is the friendliest and cleanest dealership I have been to in a long time! Excellent service! They had me in and out in no time. I would highly recommend Volkswagen of crystal lake to take care of any of your service needs! More

Happy I had a very good experience on 4-25-17. Alan explained everything that was done and so far everything is going great. If there is a problem I will br I had a very good experience on 4-25-17. Alan explained everything that was done and so far everything is going great. If there is a problem I will bring it back to Crystal Lake VW. Thank you More

Great staff and management Bought two new cars effortlessly. Everything went as planned. I have used the Service for 5 years prior, and that dept is good for scheduled maintenan Bought two new cars effortlessly. Everything went as planned. I have used the Service for 5 years prior, and that dept is good for scheduled maintenance. I've never had a problem with a VW so I have yet to experienced a repair. More