Frank Boucher Chevrolet Cadillac of Racine

excellent You keep the buyer always in mind when the financial part comes in. I was at first a little apprehensive about the new car comfortableness but find You keep the buyer always in mind when the financial part comes in. I was at first a little apprehensive about the new car comfortableness but find that it drives great. More

Excellent Morry Decker is a great service advisor. He is the reason why I come to Boucher. I've been coming here for years and will continue to come as long as Morry Decker is a great service advisor. He is the reason why I come to Boucher. I've been coming here for years and will continue to come as long as Morry is here. More

Buying out lease Took over an hour to process. Conveyed necessary information prior , and set up appointment to purchase. Should have been meet and greet and adios.. Took over an hour to process. Conveyed necessary information prior , and set up appointment to purchase. Should have been meet and greet and adios..No employee discount no tv. More

3 - years running, same problem, no fix. I have been dealing with the same problem for about 3-years now. A known (previous) issue from a previous owner was somehow given to me. (How this I have been dealing with the same problem for about 3-years now. A known (previous) issue from a previous owner was somehow given to me. (How this car was certified I have no idea) They have tried: alignments new tires (3 times) new rims (3 only?) brakes/rotors software updates I have spent much of my time chasing these people down trying to get appointments, over and over.. leaving work early,. taking days off.. for YEARS. I do not get follow up calls (I need to call them, even when they has stated they would call me) I have been told I have appointments only to show up and not have one.. or not have a car available for me. They have lost my keys once too. The list really goes on and on... and yet here I am STILL trying to get this issues taken care of. I left a message days ago saying that the problem is STILL not fixed.. and have yet to get a return call. I was left waiting for a response for over 3 months.. Told there was a GM 'strike' that cause there to be no parts available or loaner cars available?? I was to get a text when things were ready again.... After 1.5 months.. "I" had to call them them (AGAIN) and follow up with getting an appointment. Should it really take 3 years to fix a problem that was brought up the first WEEK I purchased the car? I have tried to contact Cadillac Customer Care as well (twice).. they only want me to bring it back tot he dealer.. (where nothing happens) 3rd Cadillac I have owned in my life. It will be my last. Extremely disappointed with Frank Boucher dealership and the office Cadillac Customer Care service. More

Unfortunate Bought a used Chevy Silverado here. Was a 2010, with less than 70k miles! Wow! Also had aftermarket intake, stereo, and wheels. The exact body I wante Bought a used Chevy Silverado here. Was a 2010, with less than 70k miles! Wow! Also had aftermarket intake, stereo, and wheels. The exact body I wanted since I’m not fond of the newer ones. Long story short, everything that could go wrong has. Truck was in and out of the shop I don’t even know how many times, only to have one of the lead guys give me grief about it. Literally day one driving home is when it all started, and to this day I’m still dealing with it. They 100% did not put any time into inspecting my truck upon receiving it from the previous owner. They sold it to me unaware of all the problems, yet they won’t take it back or give me a fair deal. Will not be going back, and I make sure nobody from my family will ever buy a vehicle there without knowing about this. The excuse given to me, was that it’s my responsibility to take care of the vehicle, and that the salesman who I dealt with had been let go. Problems include not starting, aftermarket parts removed, sensors replaced, rust coming through after them telling me it had been recently fixed, exhaust tube literally cracked in half. Battery replaced, aftermarket camera stopped working a week after purchasing. If you read this, be advised, I wouldn’t recommend buying anything from people who are so quick to make a sale and don’t care about the people they sell to. Spend your money elsewhere where they’ll take care of you! More

Highly satisfied once again Just purchased a new 2020 Impala, trading in our 2006 Impala which we purchased 14 years ago from Frank Boucher as well. Happy to see that the staff a Just purchased a new 2020 Impala, trading in our 2006 Impala which we purchased 14 years ago from Frank Boucher as well. Happy to see that the staff are still all top notch folks. Robert David was extremely helpful in every respect. Have also been using the service department for repairs and maintenance for 14 years with no complaints whatsoever. More

Flat tire - nope Came in to fix nail in brand new tire. They had it fixed in one hour and I was on my way. Great Job!! Made my day a lot better. Came in to fix nail in brand new tire. They had it fixed in one hour and I was on my way. Great Job!! Made my day a lot better. More

2019 Trax Bought a 2019 Chevy Trax. LOVE it!! Everyone was helpful and made sure I could afford it. I highly recommend this place. Giovanni was wonderful!! Bought a 2019 Chevy Trax. LOVE it!! Everyone was helpful and made sure I could afford it. I highly recommend this place. Giovanni was wonderful!! More

So we had justed in for an oil change but found a vehicle we had been looking for. Michael was great and took excellent care of us. we had been looking for. Michael was great and took excellent care of us. More

Everybody was very friendly I came in early Boucher staff was very accommodating and timely I would recommend them to everyone in Racine and actually have thanks Frank Boucher te I came in early Boucher staff was very accommodating and timely I would recommend them to everyone in Racine and actually have thanks Frank Boucher team for everything and special thanks to mr. Rob David from the sales team for everything More