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Frank Boucher Chevrolet Cadillac of Racine - Service Center

Racine, WI

4.6
911 Reviews
Call Service Center (262) 240-6105

911 Reviews of Frank Boucher Chevrolet Cadillac of Racine - Service Center

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March 14, 2024

Chris in service was great! Reached out and gave updates every day, informed me of what needed to be done before proceeding. Derek was an absolute amazing tech. Very thorough a More

by Karysadament
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris with service dept & Derek the technician
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Mar 15, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

Hi Karysa, we always want to hear back from our clients and we're glad you had such a positive experience with us! Until the next time we meet, take care!

Helpful
March 14, 2024

Nick is very rude no customer service at all! I don’t wanna go back there ever again! More

by Saniraine2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Piscitello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick
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Mar 14, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

Hi there, we're disappointed to hear of the negative experience you had at our location. We strive to make sure you have a 5-star experience. Please reach out to our service manager, Jim Piscitello, at 262-886-1010 so that we can make this right.

Helpful
March 14, 2024

Bad customer service didn't help He ignored me and was very rude Rude rude rude More

by Saniraine2012
Recommend Dealer
No
Employees Worked With
Nick
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Mar 14, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

Hi there, we can assure you that we do not find this type of behaviour acceptable, and we would like to address the situation you have described. We strive to make sure you have a 5-star experience. Please reach out to our service manager, Jim Piscitello, at 262-886-1010 so that we can make this right.

Helpful
March 10, 2024

They're my go-to team. Always ready to help with a smile. A+ Great service team! More

by jcpendergast
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Morry
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Mar 11, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

Hi there, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

Helpful
March 09, 2024

Found out what was wrong and fixed it - was free because they made a mistake on a previous repair. More

by drocque
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nick from service dept
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Mar 11, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

Hi there, we really appreciate your positive review! If you have any further questions, please give us a call. We're always happy to help!

Helpful
March 07, 2024

Always taken great care of,even though I have a Nissan and a Lexus Very satisfied! More

by fjradspinner
Recommend Dealer
Yes
Employees Worked With
Morry and Ken
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Mar 07, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

Hi there, your satisfaction is our top priority. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Helpful
March 06, 2024

The wait was short and the service was great I even got a complementary car wash More

by Dylan.kastenson
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
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Mar 07, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

Hi Dylan, it is great to hear everything was done quickly and to your satisfaction! We appreciate your business and look forward to helping you in the future and to keep you 100% satisfied!

Helpful
March 05, 2024

Great service, friendly atmosphere, I trust the service department at Boucher. Their service department is friendly and thorough, the atmosphere is warm and welcoming and everyone is friendly. More

by Darlene
Recommend Dealer
Yes
Employees Worked With
Chris
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Mar 06, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

Hi Darlene, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
March 05, 2024

Oil change was done within a reasonable time and everyone was polite. I was expecting a car wash though...lol More

by Felikszajko
Recommend Dealer
Yes
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Mar 06, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

Hi there, it is great to hear everything was done quickly and to your satisfaction! If you're ever in need of more help, please let us know!

Helpful
March 05, 2024

When I bought the vehicle I was promised if I had questions, concerns or problems I would be taken care of. I've had the vehicle almost a year and still have unanswered questions and concerns. More

by Sueclark1959
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Report | Print
Mar 06, 2024 -

Frank Boucher Chevrolet Cadillac of Racine responded

Hi there, we regret to hear that your experience with us was not a more positive one. We strive to make sure you have a 5-star experience. Please reach out to our service manager, Jim Piscitello, at 262-886-1010 so that we can make this right.

Helpful
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