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Frank Boucher Chevrolet Cadillac of Racine - Service Center

Racine, WI

4.5
1,026 Reviews

1,026 Reviews of Frank Boucher Chevrolet Cadillac of Racine - Service Center

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January 31, 2023

Always lets me know condition of my car. I wish Chevy would improve the quality of the key fob. More

by Maydell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Maydell, Thanks for sharing your thoughts about your experience working with Morry here at Frank Boucher Chevrolet Cadillac of Racine. We appreciate your business and hope to see you again soon!

January 29, 2023

Great and timely experience in servicing our chevy truck. Morry Decker was awesome and took good care of us. More

by SZARZYNSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine. Your feedback and rating mean a lot to us. We're glad to hear that Morry was able to help, and we hope to see you again!

January 24, 2023

Professional and kind customer service people. White glove service! They take good care of their customers. More

by dad032347
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wichgers
Jan 25, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine!

January 24, 2023

Very good at what they do. Clean meeting area. Overall everyone was great to work with. More

by justcalldon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Johnson
Jan 25, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

January 22, 2023

Your ability to do my service in such short notice and in a very efficient time. Thank You! Heather also helped reset Android Auto. EXCELLENT. More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather
Jan 23, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you, Rick, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 21, 2023

Staff are very helpful and treat the customers’s needs as if they were their own. More

by chrisjackson4918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wichgers
Jan 23, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thanks for sharing your thoughts about your experience with Frank Boucher Chevrolet Cadillac of Racine. We appreciate your business, Chris, and hope to see you again soon!

January 21, 2023

Company was charged $900 dollars to check trailer wiring. Service advisor Heather told me they had to pressure wash rear bumper in order to check wiring. Problem was just a fuse. Also had alignment on truck More

by kschimpf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Heather
Jan 23, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact me directly at your convenience. Jim Piscitello, Service Manager 262-886-1010

January 20, 2023

I was taken care of in a friendly manner. The service was done in a timely way. And the customer waiting room was clean and neat. More

by Paul.rockow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I’m not sure what the ladies name was that helped me. But she was very helpful.
Jan 21, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Paul, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 17, 2023

The customer service is/was great! But, the quoted prices were wrong everytime for all my services. More

by moniqueh714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wichgers
Jan 17, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for bringing this to our attention. When you have the opportunity, please reach out to our Service Manager, Jim Piscitello, at 262-886-1010 so we can discuss this in further detail. We hope to hear from you soon.

January 17, 2023

The sale staff was excellent The service Depart is excellent I highly recommend this dealership More

by Fastscrap1
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Petko
Jan 18, 2023 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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