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Frank Boucher Chevrolet Cadillac of Racine - Service Center

Racine, WI

4.5
1,034 Reviews
Call Service Center (262) 240-6105

1,034 Reviews of Frank Boucher Chevrolet Cadillac of Racine - Service Center

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December 20, 2022

Great dealership, they took care of all my needs, and provided transportation to and from, super, thank !!! More

by Johnny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 21, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Johnny, and don't hesitate to let us know if we can be of further assistance.

December 20, 2022

Always ready to help! !! Friendly staff!! Vehicle returned clean!! Job done right the first time!! More

by MARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanni Raimondi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 21, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Mark, for choosing Frank Boucher Chevrolet Cadillac of Racine!

December 12, 2022

Great personality of all the people, very satisfied. Including the driver for rides happy customer More

by Bmorrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drivers, Michael Wichgers
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Dec 12, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

It's great to hear that Michael was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine!

December 12, 2022

Always great service , very friendly; curtious competitive prices. I feel confident that the job was done correctly More

by fjradspinner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Frank Boucher Chevrolet Cadillac of Racine.

December 11, 2022

My experience has been great from the times I’ve went there. Great customer service. More

by Ctjohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Sucharda
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you so much for your excellent review! We are so glad that Dylan had the opportunity to work with you, and we are thrilled that you found your experience with us here at Frank Boucher Chevrolet Cadillac of Racine to be a positive one. Please don't hesitate to reach out if you need anything else.

December 09, 2022

The dealer shuttle service will take you home and back. They even cover Kenosha Wisconsin. More

by Dharmain815
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wichgers
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Dec 09, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine; we look forward to having you as one of our valued customers for many more years to come!

December 08, 2022

Best customer service and car service treat you fairly and they are very trustworthy honest More

by MAURICEJ713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Barske, Nick Nelson
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Dec 09, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for taking the time to share your feedback with us. We appreciate the five-star rating, Maurice. We will share your comments with our team, and we look forward to working with you again.

December 07, 2022

Whenever i first get out of my vehicle i just try to find someone to make eye contact so they can help me and when that doesn't work I walked up to a man talking with another employee who pointed at the More

by britani.wolfe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cashier and the service woman, not pictured above
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Dec 07, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for your feedback, Britani. Our goal is to make sure everyone who walks through the door leaves happy, so we're disappointed to hear that our customer service wasn't up to par. Thank you for bringing it to our attention, and we hope you will give us another opportunity to serve you here at Frank Boucher Chevrolet Cadillac of Racine!

December 06, 2022

Poor communication. Did not contact with repair information. I had to call to follow up. More

by langer1929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The
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Dec 06, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please give us a call. We'd love to get to the bottom of this and turn things around for you. Jim Piscitello, Service Manager 262-886-1010

December 05, 2022

Always attentive to the customer needs. The service department has always been a pleasure to work with. More

by SMEYER314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2022 -

Frank Boucher Chevrolet Cadillac of Racine responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine!

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