Frank Brown Auto and Truck Ranch

Really awesome guys, not too pushy or anything in that manner. They are fixing one thing in my truck right now can’t wait to get it back. manner. They are fixing one thing in my truck right now can’t wait to get it back. More

Ronnie was very respectful and attentive when I spoke to him. He made sure what we went in for got done correctly. He did a great job and I appreciate how he called me afterwards to check on the vehicle and him. He made sure what we went in for got done correctly. He did a great job and I appreciate how he called me afterwards to check on the vehicle and if I have any questions. Keep up the Great work Ronnie! Thank you! More

Great service with no worries about the people doing the work damaging the car. Can’t say that about anyone else here in Lubbock work damaging the car. Can’t say that about anyone else here in Lubbock More

Frank Brown went above my expectations on care for my car. Thank u for the extra TLC until I can get my car in at Hub City for some body work. car. Thank u for the extra TLC until I can get my car in at Hub City for some body work. More

Frank brown is an excellent car , truck dealership! Have always got my truck’s there ! Thank y’all so much and special thanks to Ramon ! Have always got my truck’s there ! Thank y’all so much and special thanks to Ramon ! More

I was shocked to get a call back so quickly they diagnosed the issue with our car only to realize they hadn’t really looked at it because their solution would not have fixed the problem. After letti diagnosed the issue with our car only to realize they hadn’t really looked at it because their solution would not have fixed the problem. After letting them know that a new SD card would not fix the issue with the whole module not working they went back and looked at it again to find that a plug was undone and needed to be plugged back in. I was charged almost $300. I feel like the fact that I had to explain to them that their solution was not going to fix the problem tells me they didn’t really look into the issue before trying to tell me how to fix it More

Took care of the warranty work. Was getting a cat back exhaust, installed that I have already paid for. They called me thursday May 30th to say it will be Monday June 3 before t Was getting a cat back exhaust, installed that I have already paid for. They called me thursday May 30th to say it will be Monday June 3 before they can start installing it. After not hearing anything, I finally call on June 5 to check on it. Service tech then tells me he should had called me. That the guy is out for surgery. And they don't have anybody else that can do it.. Terrible at keeping customer informed. And the cat back exhaust says it needs to be installed by a certified dealer for warranty reasons. More

I appreciate getting in early and being able to drop off my car without worrying about a ride. It took a while but honestly I took off a half day just incase so it didn’t really bother me, my boss that’s a my car without worrying about a ride. It took a while but honestly I took off a half day just incase so it didn’t really bother me, my boss that’s a different story haha. Either way the job was done well and arguably fast in my opinion considering the short notice and it didn’t really impact my day. I also liked being able to wait at home so I can do chores while I waited on my car. More

Philip made the whole process easy and effortless. He was very knowledgeable about the car, helped me get everything set up, and went above and beyond to make sure we were happy! He was very knowledgeable about the car, helped me get everything set up, and went above and beyond to make sure we were happy! More