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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.8
2,555 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 2,557 reviews

June 09, 2021

"Ronnie was very attentive and communicated effectively..."

- Vicente Martinez

Ronnie was very attentive and communicated effectively with us about the vehicle! We appreciate him! He is always very professional every time we drop our vehicle off.

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Recommend Dealer
Yes
Employees Worked With
Ronnie
Jun 10, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

June 09, 2021

"Online scheduling was easy, Tony was his congenial self..."

- BROWNTREE48

Online scheduling was easy, Tony was his congenial self and service was performed promptly - couldn't ask for more! Plus, Robert provided prompt shuttle service.

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Recommend Dealer
Yes
Employees Worked With
Tony V. - Service Dept.
Jun 09, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

June 08, 2021

"They are prompt xx meeting with you about what you need..."

- robertsonp

They are prompt xx meeting with you about what you need done to your vehicle. They keep you informed about the progress being made on the repairs of your vehicle.

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Recommend Dealer
Yes
Employees Worked With
Ronnie Botello
Jun 09, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

June 08, 2021

"I give the dealership a five for quality service. I give..."

- mwisian

I give the dealership a five for quality service. I give Honda Corporate a one. Beware the brake fluid flush Accord owners. I did not realize that a vehicle with slightly over 20K and 2 years should require this type of service. Covered under service? Negative!

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Recommend Dealer
Yes
Employees Worked With
Tony
Jun 09, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

June 08, 2021

"Muy amable,muy servicial y nos ayudó en todo lo que..."

- Fabym1204

Muy amable,muy servicial y nos ayudó en todo lo que pudo.Tubo mucha paciencia para que manejáramos y no estaba nada desesperado aun así que fue un fin de semana.

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Recommend Dealer
Yes
Employees Worked With
Jun 09, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 08, 2021

"Service department staff, Terry and others, were..."

- smccullar1

Service department staff, Terry and others, were friendly, professional and efficient. Very welcoming and professional. Oil change and tire rotation was done very fast! Thank you!

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Recommend Dealer
Yes
Employees Worked With
Terry
Jun 09, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 08, 2021

"Courteous, professional, helpful and fast. We’ve greatly..."

- Okmulamba

Courteous, professional, helpful and fast. We’ve greatly enjoyed the service we’ve received here. Tony is a class act, and so is the gentleman at the service front desk.

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Recommend Dealer
Yes
Employees Worked With
Tony
Jun 08, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

June 08, 2021

"Fast, friendly, and professional. I was told it was going..."

- johnsalazar0421

Fast, friendly, and professional. I was told it was going to take 2 hours to have my cars oil changed. I was in and out within 45 mins.

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Recommend Dealer
Yes
Employees Worked With
Jun 08, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

June 07, 2021

"Ronnie the service tech has always been very kind &..."

- Rick

Ronnie the service tech has always been very kind & professional.Also Robert the shuttle driver is very knowledgeable of the city & surrounding area & drove me to my job multiple times.

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Recommend Dealer
Yes
Employees Worked With
Ronnie,service tech & Robert the shuttle driver
Jun 08, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

June 07, 2021

"Loved the Salesman and the incredibly smooth process from..."

- sandymarv

Loved the Salesman and the incredibly smooth process from start to finish. Quality vehicle with so many wonderful features. I will definitely recommend this dealership to my family and friends.

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Recommend Dealer
Yes
Employees Worked With
Jun 08, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

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