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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
4.7
4,357 Reviews
Call Dealership (806) 796-7777
View Awards

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,357 reviews

August 27, 2021

Very good service get me in and out at a very reasonable time. Very good customer service and very professional. I will be a repeat customer. More

by kkoelder@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Stalcup
Report | Print
Aug 27, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

August 26, 2021

Good fine fast enough ok took care of my oil change didn’t take too long close to home friendly satisfied I hate these review just wanted my oil changed they did it I paid them everything goid More

by troycolley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
Report | Print
Aug 27, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

August 26, 2021

As always, friendly and accommodating, kept me updated with progress on one recall issue, oil change and inspection sticker and had new brakes installed after checking!! More

by JHJHENNINGTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie in service dept.
Report | Print
Aug 27, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

August 25, 2021

Bought a truck. They can’t seem to fix water leak. Can’t get manager to call me back to fix it. I’ve taken the truck in 3 times. Worst experience ever. More

by luis Gonzalez
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cory
Report | Print
Aug 25, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. I have discussed your comments with our Service Manager and Service Team. It is my understanding that both teams did contact you concerning your issue. Please feel free to contact me at anytime if I can be of help. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

August 25, 2021

I have been very pleased with the service the work is always done right and it a timely manner will continue to trade with Frank Brown More

by jimmgamm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
Report | Print
Aug 25, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

August 25, 2021

I drove in their garage and they were attending another car. Two of the workers came at different times to tell me that they would get to me shortly. More

by Frankbrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brown
Report | Print
Aug 25, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

August 24, 2021

Friendly, and took care of my car's needs. Had a camera replaced.Like their shuttle service also. Also Terry the gentleman that takes care of the service bill, is very corteous and helpful. More

by gloriadimas0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry, Philip Jansen
Report | Print
Aug 25, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Aug 25, 2021 -

gloriadimas0 responded

My email gloriadimas0@gmail.com

Aug 25, 2021 -

gloriadimas0 responded

Friendly, and took care of my car's needs. Had a camera replaced.Like their shuttle service also. Also Terry the gentleman that takes care of the service bill, is very corteous and helpful.

August 23, 2021

well im a little peeved bc they changed the filters they left wires unplugged and glove compartment was not put back on correctly so had to go back to get that fixed. More

by Sassygirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie in service
Report | Print
Aug 25, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. I have shared your comments with our Service Manager and Service Team. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

August 18, 2021

I traded my Honda CRV for a 2021 year model. Everyone at Frank Brown was helpful and informative. I would recommend buying a new car there. More

by dmcberger
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Maciel
Report | Print
Aug 18, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

Aug 19, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

August 17, 2021

Always friendly and helpful. I can not say enough about them. I will not take my vehicles anywhere else to get worked on. If I have to get my vehicle worked on or anything I know they will do it quickly an More

by ashleyn.cummings17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie and Terry
Report | Print
Aug 18, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

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