Frank Brown Auto and Truck Ranch
Lubbock, TX
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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We had a great experience with the friendly and knowledgeable Frank Brown Honda sales and finance staff. The process was painless, straightforward, and most importantly honest! knowledgeable Frank Brown Honda sales and finance staff. The process was painless, straightforward, and most importantly honest! More
All the people at this dealership are always so kind and helpful. Always answering any of my questions or concerns. I usually only deal with the service portion of this dealership. Terry is always so he helpful. Always answering any of my questions or concerns. I usually only deal with the service portion of this dealership. Terry is always so helpful! More
Best experience Ive ever had purchasing a vehicle! Phil made this smooth and answered all my questions and did all this without taking all day ! I’m extremely happy with my Honda and feel I made a great de made this smooth and answered all my questions and did all this without taking all day ! I’m extremely happy with my Honda and feel I made a great deal at Frank Brown Honda! I was treated with respect and Phil has the best customer service skills I could have asked for. More
I had a recall on my 2004 Pilot. Frank Brown Service Dept. was friendly and easy to work with. They got the job done fast, too. I am completely satisfied with my experience. Dept. was friendly and easy to work with. They got the job done fast, too. I am completely satisfied with my experience. More
1 Star because I was charge for a break light bulb I didn’t approved to installed. Instead of removing the charged, I was given $5 discount on my receipt when the bulb cost $6.73. I sat in the waiting r didn’t approved to installed. Instead of removing the charged, I was given $5 discount on my receipt when the bulb cost $6.73. I sat in the waiting room, could’ve ask if I wanted the bulb to be replaced and would have gotten an answer NO, cause I had the bulb at home. More
Given a appointment they keep all day didn’t fix the problem. Than told me warranty couldn’t be done with out me paying for labor.So I had to fix the problem with tail gate my self . This was mostly don problem. Than told me warranty couldn’t be done with out me paying for labor.So I had to fix the problem with tail gate my self . This was mostly done to me because I didn’t purchase it there. I looked at the same pickup on there lot but know one came out to help me. I will never go back to Frank Brown again . More
Tyson Hall is the best. Thank you for answering all of our questions and helping us find the right vehicle! Easy to work with Frank Brown! our questions and helping us find the right vehicle! Easy to work with Frank Brown! More
Phil Richardson was awesome! Phil Worked with me to get a good deal on a great car! Good dealership and all around fair prices! Recommend. good deal on a great car! Good dealership and all around fair prices! Recommend. More
It’s a wonderful place never have problems with them they get there job done when they say they are, don’t wait long either get there job done when they say they are, don’t wait long either More
I took my car in for a routine oil change. I did not specifically ask them to check the air filter, but I assumed they would. A couple of weeks later, my son was checking things and showed me the air fi specifically ask them to check the air filter, but I assumed they would. A couple of weeks later, my son was checking things and showed me the air filter and it was extremely dirty. We live in an environment with a lot of blowing sand and dust. I wish they had let me know at the dealer it needed to be changed. My son went to AutoZone and replaced the air filter More