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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
4.7
4,357 Reviews
Call Dealership (806) 796-7777
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,357 reviews

August 04, 2021

Joseph has great and professional attitude and very easy to work with!!! I will definitely recommend you to anyone I know buying a new or used vehicle!! More

by Bfoster2001
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Stalcup
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Aug 05, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

August 03, 2021

Caleb was great working with us! We did the whole transaction from 300 miles away and he treated us as if we were standing right in front of him!! More

by Kerri-johnson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb McNair
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Aug 04, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

August 03, 2021

They are very helpful and I never feel like I am being taken advantage of when I take my car to be serviced. I never worry that I will be treated any differently being a woman v. My husband taking my car More

by MJlocknane
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Cole
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Aug 04, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

August 03, 2021

I love coming to this Honda dealership. They are so honest and easy to work with. I feel comfortable with their recommendations and trust their suggestions. Also, my wait is almost never too long. I'll More

by Marilee Bray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The man at the front desk!
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Aug 04, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

August 02, 2021

Very thorough. Very professional. Our experience was very good. I think I’ve said enough. I don’t have 25 words to say how satisfied I am. More

by garyham53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy Perez, Caleb McNair
Report | Print
Aug 03, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

August 02, 2021

Neal did a great job with the warranty repair for my 2020 Honda Ridgeline dealer installed running board lights. This was a second repair under warranty. More

by terhunebob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal
Report | Print
Aug 03, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

August 01, 2021

Awesome people. It was nice doing business with Awesome people. It was nice doing business with them. Caleb and Emilio where so kind and friendly. It was a surprise for my family, my kids love i More

by Loredo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emilio Rocha , Caleb McNair
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Aug 01, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 31, 2021

Brian Cole does a great job in the sales department and the service department was fast and good on oil change and mileage service on my new GMC AT-4, which is the best pickup I’ve ever owned and I’ve had More

by skiptrammell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Cole
Report | Print
Aug 01, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

July 31, 2021

Easies car buying experience I have ever had. Dea was phenomenal. She was extremely knowledgeable from the start. She had an answer for everything and if she didn’t know she found the answer. More

by czarate13.cz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deanndra Mathes
Report | Print
Aug 01, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 30, 2021

Always great service, Been going here for a year now and they do a great job servicing my Acura. Dean the service rep was on top of everything and kept me informed each step of the way about parts and servi More

by peaceofart7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean
Report | Print
Aug 01, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

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