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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
4.7
4,357 Reviews
Call Dealership (806) 796-7777
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,357 reviews

July 22, 2021

Amazing service amazing service by Brandon Arther mechanic. He was friendly thorough and extremely knowledgeable. I would recommend him to anyone and definitely believe he should have a raise and pro More

by Cristovalron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Arthur
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Jul 23, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 22, 2021

Terry and Robert are both great assets to your company very friendly professionals , and your service guys are very knowledgeable happy to deal with them More

by johnnyolvera1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry P
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Jul 23, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 22, 2021

Had to come in for a recall. That’s not on me so I was shocked when they didn’t offer a rental car. Had my truck for 5 days and I was stuck using Uber. Unacceptable. More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ronnie Botello 5 stars
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Jul 23, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. I have shared your concerns with our GMC Service Manager and our GMC Service Team. Cordially, Rick Swindell IT Director Frank Brown GMC

July 22, 2021

Sammy and Ramiro worked diligently to fix a very on uncommon A/C issue on my Acadia. It took two trips to figure it out, but they didn’t give up. Thanks guys!! More

by rwjones105
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramiro
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Jul 23, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

July 22, 2021

I wasn’t told that the wait would be 2-3 days initially. Was later told 2-3 days. I was told every day I was next in line only to wait and wait. Turned out to be almost a week and it only took one day for t More

by YukonDriver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sammy
Report | Print
Jul 27, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. I have shared your comments with our GMC Service Manager and our GMC Service Team.. Cordially, Rick Swindell IT Director Frank Brown GMC

July 22, 2021

Always very nice to deal with and get my service done in a timely manner. Garage is always very clean. Never have had an oil leak after having my oil changed which is very nice!! More

by Happybuyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean
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Jul 23, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

July 20, 2021

This dealership is one of the best for customer service! We have purchased Borge new and used vehicles here and have always had great experiences. More

by Lagreen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Botello
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Jul 22, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 20, 2021

BRIAN COLE is an excellent salesman and service provider! No high pressure just honest hard-workin! Finding me the truck I wanted and making me happy was all he cared about. More

by dbrown
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Cole
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Jul 22, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

July 20, 2021

First time here. There are communication problems at this facility. No one went over my service with me. All they wanted from me is to pay my bill. Building is quite run down. Not the type of Honda facili More

by Sunnydaz4me
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept
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Jul 22, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 19, 2021

Excellent service and Ronnie my service advisor was very informative and kept me updated while my vehicle was being evaluated. Strongly recommend your company. Thanks More

by Polojoe24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Jul 19, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

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