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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
4.7
4,357 Reviews
Call Dealership (806) 796-7777
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,357 reviews

July 03, 2020

Good and fast service... still needs kore adjustment... only the service that i needed was done. No extra like a car wash had been done to the car but it is ok...overall i would still prefer the company as More

by anything19122
Recommend Dealer
Yes
Employees Worked With
Service department
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Jul 07, 2020 -

Frank Brown Auto and Truck Ranch responded

anything19122, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

July 02, 2020

They are great ,friendly,truthful, and answered all my questions. Phillip went beyond and above to find a finance company that would with me.Highly will recommend to other. More

by dstockcar9
Recommend Dealer
Yes
Employees Worked With
Mike financial manager also answer all my concerns , Phillip Richardson
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Jul 02, 2020 -

Frank Brown Auto and Truck Ranch responded

dstockcar9, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 02, 2020

Service of honda !!!!!!!!!!!!!!!!! Terry was very nice and helpful !!!!!!!!!!!!!!!!!!!!!!!!! Thanks thanks thanks yes yes yes yes yes yes yes yes I will be back I hope this is the min More

by jessegf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry at the service check out was very nice. Terry keep me informed of the service and explain the bill Very nice
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Jul 03, 2020 -

Frank Brown Auto and Truck Ranch responded

jessegf, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

July 02, 2020

New Battery They are always very nice and willing to help. All of my questions and concerns were answered and Terry was amazing at check out. I will always come More

by massage_by_trisha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
Report | Print
Jul 02, 2020 -

Frank Brown Auto and Truck Ranch responded

massage_by_trisha, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 01, 2020

Good job completing a recall on my vehicle. Thank you so much! Ronnie in the service area was very good on keeping me informed of service times. More

by Texastodd55
Recommend Dealer
Yes
Employees Worked With
Ronnie
Report | Print
Jul 01, 2020 -

Frank Brown Auto and Truck Ranch responded

Texastodd55 Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Jul 02, 2020 -

Frank Brown Auto and Truck Ranch responded

Texastodd55, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

July 01, 2020

Tony is the man!!! He needs a raise. Overall excellent service. Everyone was extremely friendly and accommodated my needs really well. I would recommend if anyone needs service on their Honda, they need t More

by chance.cov
Recommend Dealer
Yes
Employees Worked With
Tony
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Jul 01, 2020 -

Frank Brown Auto and Truck Ranch responded

chance.cov, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

July 01, 2020

I was completely impressed with the service I got. Terry in service and parts was extremely grateful. He jumped through hoops to get my key made for my vehicle within a couple of days, which the process usu More

by michellemcree97
Recommend Dealer
Yes
Employees Worked With
Terry service and parts dept
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Jul 01, 2020 -

Frank Brown Auto and Truck Ranch responded

michellemcree97, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

June 30, 2020

These guys do a great job taking care of my car! They’re friendly and pretty quick. Don’t try making appointments ahead of time online though. For some reason the service department and the service section More

by Jaelen
Recommend Dealer
Yes
Employees Worked With
Blake Silvas
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Jul 01, 2020 -

Frank Brown Auto and Truck Ranch responded

Jaelen, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 30, 2020

Great service as always! In for oil change, rotated tires & out on my way in hour!! Waiting room was spaced for safety. Will return for future work! More

by dkham
Recommend Dealer
Yes
Employees Worked With
Dean L
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Jul 01, 2020 -

Frank Brown Auto and Truck Ranch responded

dkham, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

June 30, 2020

Frank brown did great job all the time Ronnie the Frank brown did great job all the time Ronnie the service is always professional and polite and always willing to n help and keeps.mebup to date . More

by darrion1963
Recommend Dealer
Yes
Employees Worked With
Ronnie in service gets all 10's
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Jul 01, 2020 -

Frank Brown Auto and Truck Ranch responded

darrion1963, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

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