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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
4,119 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,119 reviews

March 23, 2020

I was at first excited about purchasing another vehicle from this dealership but was met with problems right from the start and terrible customer service. More

by Brandon Abeyta
Recommend Dealer
No
Employees Worked With
John Austin
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Mar 24, 2020 -

Frank Brown Auto and Truck Ranch responded

Brandon Abeyta , Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. I have shared your concerns with our Pre-Owned Management & Sales Team. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
March 23, 2020

Albert was fantastic, he helped me and made the process very smooth, but the other guy I worked with also, kept nitpicking and basically acted like he didn’t want me to buy the car, I left the day I was su More

by true.moore
Recommend Dealer
Yes
Employees Worked With
Albert Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2020 -

Frank Brown Auto and Truck Ranch responded

true.moore, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new 2020 GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
March 20, 2020

Kienan was very patient with me while I decided what I wanted. The dealership was easy to deal with and I was treated very well. More

by dcthephone830
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Lunday very helpful and courtious.
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Mar 21, 2020 -

Frank Brown Auto and Truck Ranch responded

dcthephone830, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new 2020 GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
March 20, 2020

Great purchase experience. First time I didn’t feel the need to haggle on price or trade-in value. John Cary was very efficient as I had limited time to complete the transaction. More

by blovejoy0
Recommend Dealer
Yes
Employees Worked With
John Cary
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Mar 21, 2020 -

Frank Brown Auto and Truck Ranch responded

blovejoy0, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
March 20, 2020

Rob and Emilio were both very helpful. Rob took me for a test drive showing me and talking me through the features of the Pilot. Emilio was upfront and helpful when discussing different financing options a More

by CILLYASCANBE
Recommend Dealer
Yes
Employees Worked With
Rob, Emilio
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Mar 21, 2020 -

Frank Brown Auto and Truck Ranch responded

CILLYASCANBE, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
March 20, 2020

I believe it was Terry who assisted me. Overall good experience. The courtesy driver was amazing and friendly as well. Prompt drop off and pickup. More

by CILLYASCANBE
Recommend Dealer
Yes
Employees Worked With
Terry
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Mar 21, 2020 -

Frank Brown Auto and Truck Ranch responded

CILLYASCANBE, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
March 19, 2020

He provided good service. He gave the information I needed to take the decision and we received good communication. I will be glad to recommend him More

by elliot.geikowsky
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2020 -

Frank Brown Auto and Truck Ranch responded

elliot.geikowsky, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new 2020 GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
March 19, 2020

I love my CRV but appreciate even more, the outstanding service dept! They always are courteous and knowledgeable and help me keep my car in tip top shape. More

by marylnunn
Recommend Dealer
Yes
Employees Worked With
Terry is always so friendly and helps make the waiting room a great place to be!
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Mar 21, 2020 -

Frank Brown Auto and Truck Ranch responded

marylnunn, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
March 18, 2020

J.R. Gilvin Is a fantastic salesman. Very knowledgeable, courteous and efficient. A 5 star employee! Highly recommend all my friends buy from him! 👍🏻 C More

by paynemd12
Recommend Dealer
Yes
Employees Worked With
J.R. Gilvin
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Mar 19, 2020 -

Frank Brown Auto and Truck Ranch responded

paynemd12, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new 2020 GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
March 16, 2020

Mike Brown was amazing to work with Would recommend him Mike Brown was amazing to work with Would recommend him to all my friends And family and co workers Very professional and very easy to deal with More

by PAINTDOCTOR98
Recommend Dealer
Yes
Employees Worked With
Mike Brown
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Mar 17, 2020 -

Frank Brown Auto and Truck Ranch responded

PAINTDOCTOR98, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
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