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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
4.7
4,357 Reviews
Call Dealership (806) 796-7777
View Awards

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,357 reviews

June 30, 2020

Everyone was so nice. We especially thank Phillip Jansen. Clean, well stocked with both cars and pickups. Everyone we met were helpful and informative. We are not young, and Mr Jansen was the perfect one to h More

by pegamalone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
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Jul 01, 2020 -

Frank Brown Auto and Truck Ranch responded

pegamalone, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

June 29, 2020

TERRY WAS AMAZING! He was so friendly, and answered every question of Mine! He always had a smile on his face and helped me every way possible. All other employees were not as great as terry. The other emp More

by Heather kucinski
Recommend Dealer
Yes
Employees Worked With
Terry!!!
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Jun 30, 2020 -

Frank Brown Auto and Truck Ranch responded

Heather kucinski, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 29, 2020

Great low pressure sales repBlake Silvas sales rep. Great low pressure sales rep Blake Silvas sales rep. Clear and honest approach. Worked quickly to get the info I needed to make my decision. More

by smccullar1
Recommend Dealer
Yes
Employees Worked With
Blake Silvas
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Jun 30, 2020 -

Frank Brown Auto and Truck Ranch responded

smccullar1, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 29, 2020

They were quick, fast and easy to work with. I keep coming back because of their customer service. Albert is such a nice guy to work with. More

by kevfrankoy
Recommend Dealer
Yes
Employees Worked With
Albert Botello
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Jun 30, 2020 -

Frank Brown Auto and Truck Ranch responded

kevfrankoy, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 29, 2020

From the moment you walk in the door you’ll love your experience at Frank Brown. The service advisors are very knowledgeable and the technicians will get you taken care of. Fast friendly service. More

by Nu1der68
Recommend Dealer
Yes
Employees Worked With
Tony Vierra
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Jun 30, 2020 -

Frank Brown Auto and Truck Ranch responded

Nu1der68, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

June 29, 2020

Great service and good people and were very helpful. Showed me and explained to me how the truck worked and how it was the best choice around. More

by LGOILFIELDSERVICES
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
Report | Print
Jun 30, 2020 -

Frank Brown Auto and Truck Ranch responded

LGOILFIELDSERVICES, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new 2020 GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

June 29, 2020

Great service!! They always do an amazing job and their service is always really high. Glad I chose to get a Honda. Thank you Toni and Terry for helping with my car. You guys rock!! More

by kbrandon1111
Recommend Dealer
Yes
Employees Worked With
Terry and Toni
Report | Print
Jun 30, 2020 -

Frank Brown Auto and Truck Ranch responded

kbrandon1111, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

June 29, 2020

Always get good service! Would like to shout out to Terry who takes payments, he is super friendly and does a great job! Thank you Terry for all you do. More

by jlynno
Recommend Dealer
Yes
Employees Worked With
Terry
Report | Print
Jun 30, 2020 -

Frank Brown Auto and Truck Ranch responded

jlynno, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 29, 2020

Tyson Hall was our salesmen. Great customer service, he was quick! We were in and out fast, he answered all our questions and was very Knowledgeable in cars! Thanks Tyson! More

by Leslie Serpa
Recommend Dealer
Yes
Employees Worked With
Tyson Hall
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Jun 30, 2020 -

Frank Brown Auto and Truck Ranch responded

Leslie Serpa, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 27, 2020

We were made to feel that we were the most important person. Anything we asked was immediately answered. Everyone was friendly and helpful. Overall a pleasant experience. More

by dlgideon
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
Report | Print
Jun 30, 2020 -

Frank Brown Auto and Truck Ranch responded

dlgideon, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

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