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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
4,100 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,100 reviews

March 09, 2020

Found just the truck that I wanted. Everyone at the dealership was very professional. The salesman was very knowledgeable, courteous and helpful. I will definitely buy from Frank Brown in the future. More

by bgowin
Recommend Dealer
Yes
Employees Worked With
J R Gilvin
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Mar 11, 2020 -

Frank Brown Auto and Truck Ranch responded

bgowin, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new 2020 GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
March 09, 2020

Two words"great job",nice people to visit with good experience,and knowledge to deal with.wow wow wow wow the review is kinda boring to do. More

by flex16
Recommend Dealer
Yes
Employees Worked With
Albert Botello
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2020 -

Frank Brown Auto and Truck Ranch responded

flex16, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
March 09, 2020

Mr. Richardson was very helpful and mindful for what we were looking for. It was a quick and easy process! Thanks for all your help Phillip! More

by ALYROA
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2020 -

Frank Brown Auto and Truck Ranch responded

ALYROA, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new 2020 Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
March 07, 2020

They do a great job with changing the oil and inspecting my car to make sure all the little things work well! Thanks Terry for great customer service! More

by sherri_rodriguez
Recommend Dealer
Yes
Employees Worked With
Terry
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Mar 11, 2020 -

Frank Brown Auto and Truck Ranch responded

sherri_rodriguez, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
March 07, 2020

Always great service when i come to Frank Brown Service! Friendly, caring and superb! Highly recommend them and will be a return buyer! Thanks Ronnie!! More

by safetyGirl
Recommend Dealer
Yes
Employees Worked With
Ronnie
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Mar 11, 2020 -

Frank Brown Auto and Truck Ranch responded

safetyGirl, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
March 06, 2020

Frank Brown and Terry are the best! They always are efficient and extremely nice! I never have to worry when they have my vehicle I know it’s in good hands! More

by mikworld99
Recommend Dealer
Yes
Employees Worked With
Terry
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Mar 11, 2020 -

Frank Brown Auto and Truck Ranch responded

mikworld99, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
March 06, 2020

I am waiting for a reimbursement for the brake light recall as I personally took care of this issue July 2019. I will evaluate when this issue is addressed. More

by dunn7056
Recommend Dealer
Yes
Employees Worked With
Terry
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Mar 11, 2020 -

Frank Brown Auto and Truck Ranch responded

dunn7056, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
March 04, 2020

Quick and easy , clean and friendly. Always happy with my experience with this place and the free coffee. First the first step of checking in to the last step of che More

by E Cason
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry
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Mar 05, 2020 -

Frank Brown Auto and Truck Ranch responded

E Cason, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
March 04, 2020

Terry is great. Always very friendly and nice. It is a pleasure to do business with him. He is very knowledgeable and keeps us informed. More

by mikepell53
Recommend Dealer
Yes
Employees Worked With
Terry
Report | Print
Mar 05, 2020 -

Frank Brown Auto and Truck Ranch responded

mikepell53, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
March 04, 2020

I had a very pleasant experience . Sales staff was was very helpful answering questions and shadowing features of the vehicle I purchased. I hope your service department is as good as the sales staff was More

by Alycia
Recommend Dealer
Yes
Employees Worked With
Angel , rob
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Mar 05, 2020 -

Frank Brown Auto and Truck Ranch responded

Alycia, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
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