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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
4.7
4,357 Reviews
Call Dealership (806) 796-7777
View Awards

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,357 reviews

June 25, 2020

WE had an oil change they were quick and professional. We have owned several Hondas from Frank Brown and ther service department has always provided excellent service. We will continue to use Frank Brown s More

by cdwroberts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
do not know the names
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Jun 26, 2020 -

Frank Brown Auto and Truck Ranch responded

cdwroberts, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 25, 2020

Always great service!!!!! Cashier is always nice and helpful!!!! Frank Brown employees are always courteous and helpful! Will definitely continue to do business with them More

by jeffm4532
Recommend Dealer
Yes
Employees Worked With
Terry (Cashier)
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Jun 25, 2020 -

Frank Brown Auto and Truck Ranch responded

jeffm4532, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 25, 2020

Thank you guys, for the 2015 GMC SIERRA 3500HD DENALI assisting me with the purchase of this wonderful truck I get a whole nice compliments on it. More

by Robert
Recommend Dealer
Yes
Employees Worked With
Andrew - 5 Stars
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Jun 25, 2020 -

Frank Brown Auto and Truck Ranch responded

Robert, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 25, 2020

Terri the counter person has always been a great person to deal with and helps with all my needs. I been a customer for almost 2 years now Thank you Terri More

by diana_rodriquez
Recommend Dealer
Yes
Employees Worked With
Terri, Phillip Richardson
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Jun 25, 2020 -

Frank Brown Auto and Truck Ranch responded

diana_rodriquez, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 25, 2020

I bought a set of splash guards back in December when I got the CR-V. I brought it in for another issue and decided to have service dept attach them to the vehicle. I was expecting it to be a lot of money. More

by murdock_s
Recommend Dealer
Yes
Employees Worked With
Albert Botello
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Jun 25, 2020 -

Frank Brown Auto and Truck Ranch responded

murdock_s, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 25, 2020

Great people. Deal makers. Reliable. Prompt and accurate. They’re very close to my house and the location is convenient for me. Clean facility. 👍👍 recommendable More

by Mohamad
Recommend Dealer
Yes
Employees Worked With
Brian Cole
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Jun 26, 2020 -

Frank Brown Auto and Truck Ranch responded

Mohamad , Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 25, 2020

Awesome dealership. Mr. Ochoa was very kind and found me the deal I wanted. Definitely will be a customer for life. Thanks toMr. Ochoa for giving me a good deal. More

by LEEDIDDY83
Recommend Dealer
Yes
Employees Worked With
Ochoa
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Jun 25, 2020 -

Frank Brown Auto and Truck Ranch responded

LEEDIDDY83, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 25, 2020

Excellent services as always. Perfect social distance, masks, courtesy...waiting time was also short in a very comfy ambient with coffee and water available and TV. More

by Archie52007
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
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Jun 26, 2020 -

Frank Brown Auto and Truck Ranch responded

Archie52007, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 25, 2020

Excellence , Top Notch Service From just an oil change to warranty issues, they take care of your vehicle like it was theirs. Well it was until bought ! I will not go any place els More

by LH442
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello
Report | Print
Jun 26, 2020 -

Frank Brown Auto and Truck Ranch responded

LH442, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

June 25, 2020

Kienan and John were exceptional. I have purchased several vehicles from here and will always make my future vehicle purchases here. The customer service is second to none and the welcoming feeling is More

by someonelikeyou81
Recommend Dealer
Yes
Employees Worked With
John Poyner, Kienan Beasley
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Jun 26, 2020 -

Frank Brown Auto and Truck Ranch responded

someonelikeyou81, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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