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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
4.7
4,357 Reviews
Call Dealership (806) 796-7777
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,357 reviews

June 05, 2020

GREAT SERVICE SINCE WE ARE FROM PLAINVIEW WE GOT EVERYTHING DONE OVER THE PHONE AN GOT APPROVED WITHIN 1hr!!! Went in an quick easy service an we were out in time for other events to attend ! More

by MIELLARHIYAN
Recommend Dealer
Yes
Employees Worked With
Ramon Constancio
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Jun 08, 2020 -

Frank Brown Auto and Truck Ranch responded

MIELLARHIYAN, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 05, 2020

Ronnie got me set up and done very quickly. Service was great! Work was done quickly and efficiently. I would recommend to anyone. Very clean also More

by dlong10
Recommend Dealer
Yes
Employees Worked With
Ronnie
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Jun 08, 2020 -

Frank Brown Auto and Truck Ranch responded

dlong10, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

June 05, 2020

Honda service dept was excellent. Tony was very knowledgeable and helpful. I was very apprehensive about going to a dealership but happy with this experience. I will definitely return. More

by eleazar.bengoa
Recommend Dealer
Yes
Employees Worked With
Tony
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Jun 08, 2020 -

Frank Brown Auto and Truck Ranch responded

eleazar.bengoa, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

June 04, 2020

Great experience John Cary was our salesman and we bought two new cars from him!! He was very attentive and knowledgeable!! We have loved all our other 3 Hondas!! Fran More

by Sylvia King
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cary
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Jun 08, 2020 -

Frank Brown Auto and Truck Ranch responded

Sylvia King, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new 2020 Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

June 04, 2020

The lady who checked me in was very nice & helpful. I’m sorry I didn’t get her name. Terry who checked me out was also courteous & helpful More

by rdmrmza89
Recommend Dealer
Yes
Employees Worked With
Terry
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Jun 08, 2020 -

Frank Brown Auto and Truck Ranch responded

rdmrmza89, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 04, 2020

Frank brown technicians are very well trained n r very proficient. They were able to fix and correct Ext the problem with the vehicle in question. Robbie Bondello was very professional and courteous. More

by marky79772
Recommend Dealer
Yes
Employees Worked With
Albert Botello
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Jun 08, 2020 -

Frank Brown Auto and Truck Ranch responded

marky79772, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 04, 2020

I worked with both Eric and his supervisor Emilio to get my car. They were very helpful throughout the process, and after going to multiple other dealerships I’m positive they were giving me the best deal i More

by ZACH
Recommend Dealer
Yes
Employees Worked With
Emilio, Eric miles
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Jun 08, 2020 -

Frank Brown Auto and Truck Ranch responded

ZACH, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 04, 2020

Frank Brown is a great place for servicing my Acadia. They are prompt and very friendly. Their oil change is more reasonable than their competitors. More

by Dyork
Recommend Dealer
Yes
Employees Worked With
I did not work with any of these people.
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Jun 08, 2020 -

Frank Brown Auto and Truck Ranch responded

Dyork, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

June 04, 2020

Service was quick and thorough!area was clean and cashier was helpful and survey is not user friendly and to burdensome to complete, so I am stopping More

by Tc
Recommend Dealer
Yes
Employees Worked With
Ronnie in service!
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Jun 08, 2020 -

Frank Brown Auto and Truck Ranch responded

Tc, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

June 04, 2020

Orw experience was very pleasant at Frank brown .The gentelmen Tyson that helped us was very convencing of all our questions .If he wasn't sure of an answer he would call some one for help .All good he More

by Ezzie
Recommend Dealer
Yes
Employees Worked With
Chris, Tyson Hall
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Jun 08, 2020 -

Frank Brown Auto and Truck Ranch responded

Ezzie, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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