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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
4,120 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,120 reviews

February 13, 2020

Service was quick for the problem at hand and professional when in person. I did not receive a call before the repair detailing the service on my car. However, when I was leaving, someone stopped More

by ?
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2020 -

Frank Brown Auto and Truck Ranch responded

?, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
February 12, 2020

Philip Jansen was great! I Highly recommend him. He was knowledgeable about all of the details and features the truck had and all the other trucks I didn’t buy. More

by tannernoble
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2020 -

Frank Brown Auto and Truck Ranch responded

tannernoble, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
February 12, 2020

Good experience Everyone was polite and helpful when I took my truck in for a oil change, service let me know how long it would be to get done More

by CASTILLOJ1211
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can’t remember name of person who took my information in service department
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Feb 13, 2020 -

Frank Brown Auto and Truck Ranch responded

CASTILLOJ1211, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
February 12, 2020

Best Car Buying Experience They were friendly and knowledgable without being pushy or making me feel pressured. I will definitely use Frank Brown again and will recommend them t More

by ruthmills
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris and Michael
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Feb 13, 2020 -

Frank Brown Auto and Truck Ranch responded

ruthmills, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
February 12, 2020

Fair pricing, great service. Ramon in used car sales went above and beyond. He came to me while I was at work to sign paperwork and then he had my vehicle cleaned and dropped it off to me at home that e More

by shane
Recommend Dealer
Yes
Employees Worked With
Ramon (5) stars
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Feb 13, 2020 -

Frank Brown Auto and Truck Ranch responded

shane, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
February 11, 2020

Service Always great service and friendly employees. They are always there for us customers. Frank, Danny, Robbie and Terry are the best. Will always come h More

by WESTTWINS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank,Danny,Terry
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Feb 12, 2020 -

Frank Brown Auto and Truck Ranch responded

WESTTWINS, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
February 11, 2020

Paul was amazing from start to finish! Never pushy and was sure to give us space to talk and make our decision! Great guy who really cares! More

by lkerbo07
Recommend Dealer
Yes
Employees Worked With
Paul Vera
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Feb 12, 2020 -

Frank Brown Auto and Truck Ranch responded

lkerbo07, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
February 11, 2020

I appreciate that we were not pressured when looking at vehicles. Paul was very courteous and helpful to us as we were contemplating the best decision for us on a new vehicle. More

by richard.haldeman
Recommend Dealer
Yes
Employees Worked With
Paul
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Feb 12, 2020 -

Frank Brown Auto and Truck Ranch responded

richard.haldeman, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
February 10, 2020

Always clean and well staffed. I am always met with an employee ready to help. I travel from Midland to Frank Brown because if the great staff and how I am treated. Terry (in the office that dies my paper More

by june_rain52
Recommend Dealer
Yes
Employees Worked With
Terry
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Feb 12, 2020 -

Frank Brown Auto and Truck Ranch responded

june_rain52, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
February 10, 2020

The whole experience was great!! Everyone was so helpful and friendly! Mike Brown helped so much getting everything ready and Paul Vera was so awesome when I got there! I would definitely go back and tell p More

by mirandahunter992
Recommend Dealer
Yes
Employees Worked With
Mike Brown, Paul Vera
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Feb 12, 2020 -

Frank Brown Auto and Truck Ranch responded

mirandahunter992, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
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