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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
4.7
4,357 Reviews
Call Dealership (806) 796-7777
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,357 reviews

May 22, 2020

Needed a battery and tested everything else out. I wasn’t able to bring my car in but my daughter was treated as kindly as I always am. More

by lheinrich
Recommend Dealer
Yes
Employees Worked With
Ronnie
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May 22, 2020 -

Frank Brown Auto and Truck Ranch responded

lheinrich, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

May 22, 2020

Great experience and best price given online which was very fair. Good sales person and employees. Took a little long waiting for paperwork and checking credit. Already had bank financing but agreed to ha More

by jbarker688
Recommend Dealer
Yes
Employees Worked With
Rick Swindell, Albert Botello
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May 26, 2020 -

Frank Brown Auto and Truck Ranch responded

jbarker688, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 22, 2020

Every one was courtesy and helpful. Sammie was great to work with very knowledgeable and kept me informed about my vehicle time and expense thank you sammie More

by Ercelc
Recommend Dealer
Yes
Employees Worked With
Sammie in service. Great
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May 26, 2020 -

Frank Brown Auto and Truck Ranch responded

Ercelc, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

May 21, 2020

Friendly accommodating sales personnel.Sales Friendly accommodating sales personnel. Sales responsibility was shared by to sales people who worked well together as a team. This was my first firs More

by ronchandler
Recommend Dealer
Yes
Employees Worked With
Eric Miles and Caleb. *****
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May 22, 2020 -

Frank Brown Auto and Truck Ranch responded

ronchandler, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new 2020 GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

May 21, 2020

Wonderful customer service and great salesman!!! They helped me in every way possible, very informative! I knew they cared about the customer! Couldn’t be happier with my choice! More

by kenzigreen
Recommend Dealer
Yes
Employees Worked With
Brian Cole, Kienan Beasley
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May 22, 2020 -

Frank Brown Auto and Truck Ranch responded

kenzigreen, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new 2020 GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

May 21, 2020

Great pricing and service. Dwayne and John were a pleasure to deal with. I was able to make a decision quickly and the financing terms were good. More

by acoggins
Recommend Dealer
Yes
Employees Worked With
John Poyner, Dayne O'Reilly
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May 21, 2020 -

Frank Brown Auto and Truck Ranch responded

acoggins, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 22, 2020 -

Frank Brown Auto and Truck Ranch responded

acoggins, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 21, 2020

The people were very nice, helpful, and resourceful for everything I needed for a new car. Every question I had and all my concerns were answered. No problem highly recommended. More

by QUENTINHITCH
Recommend Dealer
Yes
Employees Worked With
Rob
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May 22, 2020 -

Frank Brown Auto and Truck Ranch responded

QUENTINHITCH, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 21, 2020

Excellent experience. Andrew and Kienan worked as a team for us and accommodated our needs. Andrew listened to what we wanted and worked in the time frame we gave him. Couldn't have asked for a better exp More

by diamontrigue.lbb
Recommend Dealer
Yes
Employees Worked With
Andrew, Kienan Beasley
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May 22, 2020 -

Frank Brown Auto and Truck Ranch responded

diamontrigue.lbb, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 20, 2020

The service was fast with a complimentary shuttle to drop you off at a location of your choosing. I hope more service specials are offered. More

by kaljm99
Recommend Dealer
Yes
Employees Worked With
Dean Loveless
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May 21, 2020 -

Frank Brown Auto and Truck Ranch responded

kaljm99, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

May 20, 2020

Great Service They always provide fast and friendly service. They have a nice waiting area with complimentary drinks. They always keep you informed about any servi More

by kthrykatie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua, Terry,
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May 21, 2020 -

Frank Brown Auto and Truck Ranch responded

kthrykatie, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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