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Frank Brown Auto and Truck Ranch
Lubbock, TX
4,101 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 4,101 reviews
January 30, 2020
New Truck I've bought at least 15-20 vehicles both business and personal and have always enjoyed the quality of service and products at Frank Brown. Every sales I've bought at least 15-20 vehicles both business and personal and have always enjoyed the quality of service and products at Frank Brown. Every salesperson I have dealt with has been very courteous and knowledgeable. I highly recommend the Frank Brown team. More
by fiberag
Verified CustomerEmployees Worked With
Helpful January 30, 2020
Frank Brown has the best service advisors I have ever dealt with at any GMC dealership.Ronnie Botello has helped me several times and you need to do is tell him the problem and it’s taken care of immedia dealt with at any GMC dealership.Ronnie Botello has helped me several times and you need to do is tell him the problem and it’s taken care of immediately!! More
by tom.luttrell
Employees Worked With
Ronnie Botello
January 30, 2020
very very happy it is the third pickup we have bought been very pleased the sale and service and paul did excellant job d was helpful showing how it all works paul ha it is the third pickup we have bought been very pleased the sale and service and paul did excellant job d was helpful showing how it all works paul has done all our sales thank you More
by bob@vistagrandedairy
Employees Worked With
paul
January 29, 2020
I experienced great service with Ronnie Botello he is a very nice and helpful guy. He has great hospitality and is very knowledgeable about his work. As long as Ronnie Botello works there I will not go any very nice and helpful guy. He has great hospitality and is very knowledgeable about his work. As long as Ronnie Botello works there I will not go anywhere else. More
by Daniel
Employees Worked With
Ronnie Botello
January 29, 2020
Service personnel are always helpful and pleasant. I travel 3 hours to come for service and I am always taken care of in an expeditious manner. Very knowledge staff. travel 3 hours to come for service and I am always taken care of in an expeditious manner. Very knowledge staff. More
by mdziamski59
January 28, 2020
went in to see if my vehicle was needing an new air filter. I called Frank Brown the day 1/23 and spoke to Terry to ask about my oil change and maybe an air filter. He let me know your hours and to bring it in I called Frank Brown the day 1/23 and spoke to Terry to ask about my oil change and maybe an air filter. He let me know your hours and to bring it in next day to check the air filter to be sure. when I arrived on friday afternoon 1/24 about 4:30 the technician checked my vehicle and it was in fact due for an oil change. I was very impressed I was in and out before 6pm. I want to keep my GMC Terrain "Selena" in tiptop shape and Frank Brown has taken care of us since we got her in December 2019 after a car wreck I was not at fault at. From Kienan Beasley to your service department, We are very happy with Frank Brown. We may be in the market for a used car in the near future for our teenage ,newly licensed son..YIKES but I will know who to call ! Dominga H. Arbuckle More
by dominga.arbuckle
January 28, 2020
Friendly service. Quick in and out on a PM service. Ronnie always has a good attitude. I bought my truck at this dealership and have always taken it there for the PM service Ronnie always has a good attitude. I bought my truck at this dealership and have always taken it there for the PM service More
by jessecerbantez
Employees Worked With
Ronnie Botello
January 28, 2020
Fast Warranty Repair We purchased a 2019 Acadia Denali from Philip Jansen. We noticed both front windows had snow flake defects caused be de laminating layers of glass. Ro We purchased a 2019 Acadia Denali from Philip Jansen. We noticed both front windows had snow flake defects caused be de laminating layers of glass. Ronnie Botello ordered new factory windows and 2 weeks later installed them. Looks new again ! More
by LH442
January 28, 2020
Great service I count on Mr. Loveless and the service team to keep my car in top running order as I travel across Texas regularly. Great job! I count on Mr. Loveless and the service team to keep my car in top running order as I travel across Texas regularly. Great job! More
by rocquellehunter
Employees Worked With
Dean Loveless and Terry
January 27, 2020
Phillip Richardson was friendly, professional & knowledgeable. He showed great patience with this grandmother while explaining all the technology on the 2020 Honda Odyssey. I won’t hesitate to call knowledgeable. He showed great patience with this grandmother while explaining all the technology on the 2020 Honda Odyssey. I won’t hesitate to call him with additional questions as I get accustomed to my new mini van! More
by JuJu
Employees Worked With
