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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
4.7
4,357 Reviews
Call Dealership (806) 796-7777
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,357 reviews

May 14, 2020

The service at Frank Brown is amazing. Most places you go you have to search for a sales person it at Frank brown they come to you every single time. I explained what I was needing they found me my perfect t More

by jweidner717
Recommend Dealer
Yes
Employees Worked With
Mike Brown, Albert Botello
Report | Print
May 15, 2020 -

Frank Brown Auto and Truck Ranch responded

jweidner717, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 14, 2020

Real good service and very good working people. It was a real pleasure to work with Ricardo Alegria thank you, he is a very good person to work with. More

by ikerco
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
Report | Print
May 15, 2020 -

Frank Brown Auto and Truck Ranch responded

ikerco, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 13, 2020

Warranty service for Sirius Radio My satellite radio stopped working. Service advisor Dean Loveless advised that the problem could be radio-based or antenna based. It turned out to be More

by RONNIE.SOWELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Loveless, Joseph Lamont, Terry Perkins
Report | Print
May 14, 2020 -

Frank Brown Auto and Truck Ranch responded

RONNIE.SOWELL , Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

May 13, 2020

Took Denali to Frank Brown for first oil change. Y’all got it in and out in less than 45 minutes. I loved it that it didn’t take long. Thanks More

by clydefield
Recommend Dealer
Yes
Employees Worked With
Service, Dayne O'Reilly
Report | Print
May 14, 2020 -

Frank Brown Auto and Truck Ranch responded

clydefield , Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 12, 2020

Professional. Friendly knowledgeable staff. I didn’t want to buy a vehicle. They made the process fast and pleasant. Finance department was informative. My experience was excellent. More

by barry.zuber
Recommend Dealer
Yes
Employees Worked With
Mike Brown
Report | Print
May 13, 2020 -

Frank Brown Auto and Truck Ranch responded

barry.zuber, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 11, 2020

Corey did a great job getting our brake lights fixed quickly and for pretty cheap. He worked with GM direct to get our vehicle fixed. More

by Swatters
Recommend Dealer
Yes
Employees Worked With
Corey McNeil - Service Manager
Report | Print
May 12, 2020 -

Frank Brown Auto and Truck Ranch responded

Swatters, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

May 11, 2020

Frank Brown has a nice selection of used cars. Kienan Beasley made our buying experience seamless from beginning to end. I would recommend him to everyone. More

by danateague
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
Report | Print
May 12, 2020 -

Frank Brown Auto and Truck Ranch responded

danateague, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 11, 2020

Best Service in Lubbock! I've been impressed with my 2013 Honda CRV for years! So glad we bought Frank Brown. Hoping to get our second from them too. Can't beat the profession More

by jennifer.forbes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sunny, Blake Silvas
Report | Print
May 12, 2020 -

Frank Brown Auto and Truck Ranch responded

jennifer.forbes, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

May 10, 2020

Excellent customer service experience with employees. Will recommend to friends and family. I will buy and service my vehicles there anytime 5 star for me. More

by TIMRODRIGUEZ173
Recommend Dealer
Yes
Employees Worked With
Blake Silvas, Phillip Richardson, Philip Jansen, Dayne O'Reilly, Tyson Hall, Kienan Beasley, Ricardo Alegria, Albert Botello
Report | Print
May 11, 2020 -

Frank Brown Auto and Truck Ranch responded

TIMRODRIGUEZ173, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 09, 2020

Fast and easy to get a new car, i recommend phil highly! He is patient, kind and doesnt make you feel pressured into anything. He does a wonderful job! More

by klucas87
Recommend Dealer
Yes
Employees Worked With
Phil Richardson, Mike
Report | Print
May 11, 2020 -

Frank Brown Auto and Truck Ranch responded

klucas87, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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