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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
4,104 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,104 reviews

January 16, 2020

He was an absolute delight to work with. I was highly worried about going in to a dealer ship and spending the whole day there but Andrew made the entire process so easy, efficient and I will recommend h More

by Gracecardenas1962
Recommend Dealer
Yes
Employees Worked With
Andrew Gutierrez
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Jan 28, 2020 -

Frank Brown Auto and Truck Ranch responded

Gracecardenas1962, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
January 15, 2020

We have an extended warranty that includes 2 free oil changes a year. I called and scheduled that morning at about 8am dropped off by 8:30. At around 9:15 Frank brown called and said they were finished More

by !Qazxsw3
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2020 -

Frank Brown Auto and Truck Ranch responded

!Qazxsw3, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
January 15, 2020

Very few things went right with my attempted scheduled service, but at least they were nice. They completed the work in a reasonable amount of time More

by JS
Recommend Dealer
No
Employees Worked With
Ricardo Alegria
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2020 -

Frank Brown Auto and Truck Ranch responded

JS, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
January 14, 2020

Went in for oil change/rotation. Didn’t need appointment and it took a couple of hours which was very reasonable. Price was competitive with the oil change shop, if not better. Terry in the cashiers offic More

by tkpcolo
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry
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Jan 15, 2020 -

Frank Brown Auto and Truck Ranch responded

tkpcolo, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
January 14, 2020

My only experience has been with the service department, and from start to finish they were great. They were informative, patient, and very friendly. I will definitely bring my GMC back here for servicing. More

by edgriffin2017
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 15, 2020 -

Frank Brown Auto and Truck Ranch responded

edgriffin2017, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
January 14, 2020

Awesome service department. Attention to detail is good. Willingness to help and understand the problem is outstanding. Have used them since purchasing my new Chevrolet from another dealer but have been t More

by Michael Spees
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello
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Jan 15, 2020 -

Frank Brown Auto and Truck Ranch responded

Michael Spees, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
January 14, 2020

The customer service is great and friendly. And the services are quick, comprehensive, and the most interesting thing is the price is a little bit less than the coupon I have received. More

by ehce0812
Recommend Dealer
Yes
Employees Worked With
Terry
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Jan 15, 2020 -

Frank Brown Auto and Truck Ranch responded

ehce0812, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
January 14, 2020

Went in to just look at a specific truck After talking Went in to just look at a specific truck After talking to a sales representative about a few different things my decision to buy got easier More

by mfuentez
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 15, 2020 -

Frank Brown Auto and Truck Ranch responded

mfuentez, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
January 13, 2020

Frank Brown has always proved the best support for our vehicles all trucks. It has always help us when we bring the truck in for service. It’s service department is the best More

by NAVARROSPEEDY
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 15, 2020 -

Frank Brown Auto and Truck Ranch responded

NAVARROSPEEDY, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
January 13, 2020

I really like our salesman, Dayne. He didn't pressure me into buying. He listed to my wants and my situation. Very nice man. He knew what he was talking about and seemed very honest with me. The whole expe More

by texacalim
Recommend Dealer
Yes
Employees Worked With
Dayne O'Reilly
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Jan 15, 2020 -

Frank Brown Auto and Truck Ranch responded

texacalim, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
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