Frank Brown Auto and Truck Ranch

They are always fast, friendly and dependable. I’ve never had anything other than exceptional service from this dealership. Could not be happier with my experiences. had anything other than exceptional service from this dealership. Could not be happier with my experiences. More

Always a great experience! Ronnie Botello is always prompt and friendly, not to mention professional. I usually dread appointments like this, but not at Frank Brown! I enjoy eve Ronnie Botello is always prompt and friendly, not to mention professional. I usually dread appointments like this, but not at Frank Brown! I enjoy every interaction I have and will buy all of my cars and trucks here. More

Our salesman was helpful and friendly, I though he did a good job in helping us with our purchase and helped us with our many options. Thank you again Mr.. Jenson good job in helping us with our purchase and helped us with our many options. Thank you again Mr.. Jenson More

The staff was helpful and friendly. My work was completely satisfactory and prompt. I would recommend them to anyone. It makes the trip from brownfield worth it. completely satisfactory and prompt. I would recommend them to anyone. It makes the trip from brownfield worth it. More

If I could give a half star or no stars If I could. Absolutely the worst communication and customer service. My car was ready for two days and no one called. I didn’t know it was ready until I called a Absolutely the worst communication and customer service. My car was ready for two days and no one called. I didn’t know it was ready until I called asking for an update, 6 days after leaving it. They have been doing an oil consumption test since last June. When I asked them how many more oil changes I had to do for them to move forward. They asked me bring it in so they could “test” it. When I went to pick it up they reported “nothing found“. Then said gmc standard for oil consumption Issues is 1qt every 2,00 miles. I showed oil consumption at 3,000 miles. I was never told to come in at 2,000. I had oil loss from 1-2 qts each oil change. I had sensor issues, my car would stall out all due to oil consumption issue. I asked what “tests” were done the entire time they had my car. I wasn’t given an answer and he just kept referring to the oil change log. After I pointed these issue out he leaves and comes back and says Well, this bulletin expired 4/2020. Again none of this was told to me. He then said I will get with my rep and see what they can do. I’m still waiting for a call. More

My visit was very nice. Rob did a great job! The car ready when I got there for test drive. Over all it took about 2.5 hours to close the deal. ready when I got there for test drive. Over all it took about 2.5 hours to close the deal. More

I have done business with them from 2003 and my Honda Accord is a 2001. The Honda advisor people are the people who have taken care of me and my Honda and their great mechanics keep it running and it ha Accord is a 2001. The Honda advisor people are the people who have taken care of me and my Honda and their great mechanics keep it running and it has 144,000 plus....best car ever just got it out and is like brand new! Great honest people who care. More

Service Excellent and speedy service starting with Dean Loveless and culminating with Terry. Customer service has always been excellent at this dealership. Pr Excellent and speedy service starting with Dean Loveless and culminating with Terry. Customer service has always been excellent at this dealership. Professional and knowledgeable staff. More

Service was great! But I called on phone and never got an answer or a return call. So I went online to schedule my appointment for service. answer or a return call. So I went online to schedule my appointment for service. More

I took my car yesterday to the service department to have the oil changed and the tires rotated. When I picked my car up, I started driving home and the tire pressure monitor light came on I so I had to re-c the oil changed and the tires rotated. When I picked my car up, I started driving home and the tire pressure monitor light came on I so I had to re-calibrate the tire pressure yesterday. Today I took my car to the gas station and before I got to the gas station the tire pressure warning light came on again shouldn’t the tire pressure has been fixed before I pick my car up yesterday More