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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,117 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,117 reviews

January 13, 2020

Awesome experience. The processes went flawlessly. I would recommend Frank Brown to any of my friends and family. The closing process went faster than I expected. Great job! More

by Ron
Recommend Dealer
Yes
Employees Worked With
Angel
Jan 15, 2020 -

Frank Brown Auto and Truck Ranch responded

Ron, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

January 13, 2020

Convenient, Professional, No Hassle We have purchased vehicles from Frank Brown Truck Ranch since moving back to Lubbock 12 years ago. In fact we bought a 2010 Yukon Denali from their we More

by LH442
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2020 -

Frank Brown Auto and Truck Ranch responded

LH442, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new 2020 GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

January 13, 2020

They are always so friendly and professional! I was in and out in about an hour, so it was very convenient. They have great customer service! More

by Mindy Peters
Recommend Dealer
Yes
Employees Worked With
Albert Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2020 -

Frank Brown Auto and Truck Ranch responded

Mindy Peters, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

January 13, 2020

They were very helpful very good with price negotiation They have great teamwork They don't pressure you They helped me get the truck I wanted at the price I wanted More

by ccarrisalez2211
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyson Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Silvas, Dayne O'Reilly, Dan Bryant
Jan 15, 2020 -

Frank Brown Auto and Truck Ranch responded

ccarrisalez2211, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

January 13, 2020

There is no other plac I rather do business when it comes to My experience at Frank Brown Honda Dealership is always up and beyond the customer experience. My Salesman Phil Richardson listens and understands me More

by michaelrotenberry2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael, Chris
Jan 15, 2020 -

Frank Brown Auto and Truck Ranch responded

michaelrotenberry2013, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

January 10, 2020

Tired of Fords. Trying a GMC. I have not been happy with my last three Ford pickups, so I thought I'd give GMC a try. Frank Brown gave me a better price for my trade than other dea More

by vsteph76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Cole
Jan 12, 2020 -

Frank Brown Auto and Truck Ranch responded

vsteph76, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

January 10, 2020

Very nice staff. Dealership parking lot was clean and in order. Huge selection of used a new cara and trucks. Buying awas simple didnt feel pressured . Are Salesman was super helpful. Would most likely use More

by Freddiemendez34
Recommend Dealer
Yes
Employees Worked With
Ramon constance
Jan 12, 2020 -

Frank Brown Auto and Truck Ranch responded

Freddiemendez34, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

January 10, 2020

Great job in very little time! My minivan is back to doing its job and for a very reasonable price! Thank you to the Service Department! More

by brooke.garth
Recommend Dealer
Yes
Employees Worked With
Tony
Jan 12, 2020 -

Frank Brown Auto and Truck Ranch responded

brooke.garth, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

January 09, 2020

Very Friendly and Knowledgeable Staff. They are there to help but Not Overwhelming or Attacking you like other dealerships. They are willing to go over and beyond to help out whether you have a certain per More

by kurnosky
Recommend Dealer
Yes
Employees Worked With
Rob, Angel
Jan 10, 2020 -

Frank Brown Auto and Truck Ranch responded

kurnosky, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

January 08, 2020

Brian was friendly and not pushy! He even drove me to get my car sold and to the bank before purchasing! Super nice guy to work with. More

by kristen
Recommend Dealer
Yes
Employees Worked With
Brian Cole
Jan 10, 2020 -

Frank Brown Auto and Truck Ranch responded

kristen, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new 2020 GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

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