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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
4.7
4,357 Reviews
Call Dealership (806) 796-7777
View Awards

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,357 reviews

May 06, 2020

agreed to $29,000 dollars and signed to purchase 2018 agreed to $29,000 dollars and signed to purchase 2018 Odyssey Later saw that online price was $27,178 Told was mistake and we agreed to take vehi More

by 4beaver53
Recommend Dealer
Yes
Employees Worked With
Dayne O'Reilly
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May 07, 2020 -

Frank Brown Auto and Truck Ranch responded

4beaver53, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 06, 2020

Super fast and friendly service. My car was ready in a couple of hours after I dropped it off for a new airbag. Thank you! More

by ashleyjackson1227
Recommend Dealer
Yes
Employees Worked With
Not sure who helped me
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May 07, 2020 -

Frank Brown Auto and Truck Ranch responded

ashleyjackson1227, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 05, 2020

Great Customer Service Terry is always kind when I am checking out after my oil change! Every time I've been in for an oil change he has provided excellent customer service. More

by c_adejo
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Terry
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May 05, 2020 -

Frank Brown Auto and Truck Ranch responded

c_adejo, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 05, 2020

People there are awsome and friendly. Quick service and called me when the truck was done being inspected. Will use frank brown in the future More

by adonez87
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
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May 06, 2020 -

Frank Brown Auto and Truck Ranch responded

adonez87, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 04, 2020

I found Orielly to be dishonest and disinterested in my concerns. Car was dirty on outside. Had not been washed as promised. He told me wheelcovers on car were Toyota brand and I know they are not but More

by magallanes.carmen
Recommend Dealer
Yes
Employees Worked With
Mike Saldana, Dayne O'Reilly
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May 05, 2020 -

Frank Brown Auto and Truck Ranch responded

magallanes.carmen, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 04, 2020

It was a great place to go get your truck fixed Everybody was professional very nice even the shuttle guy he was great I’m glad I chose Frank Brown More

by raysrobles59
Recommend Dealer
Yes
Employees Worked With
Shut up guy was great I forgot his name but he was a great person professional nice, Albert Botello
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May 05, 2020 -

Frank Brown Auto and Truck Ranch responded

raysrobles59, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 04, 2020

This was the most enjoyable and the fastest I have ever had buying a car. I would give a big 10 to my sales man Eric Mikes and Chris Yeoman. I couldn’t have been treated any better. More

by tmwhit64
Recommend Dealer
Yes
Employees Worked With
Eric Miles
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May 05, 2020 -

Frank Brown Auto and Truck Ranch responded

tmwhit64, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 04, 2020

Frank Brown Auto and Truck Ranch is absolutely amazing! It was quick and easy. I will be referring all my family and friends to Frank Brown! More

by jay.sda23
Recommend Dealer
Yes
Employees Worked With
Albert Botello
Report | Print
May 05, 2020 -

Frank Brown Auto and Truck Ranch responded

jay.sda23, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 04, 2020

Albert was very helpful and knowledgeable. He wasn’t pushy or make me feel like I was being pressured into buying a car. Really enjoyed working with him. More

by tlc110858
Recommend Dealer
Yes
Employees Worked With
Albert Botello
Report | Print
May 05, 2020 -

Frank Brown Auto and Truck Ranch responded

tlc110858, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 02, 2020

Great service ever time ! Staff has great personality 👌 and always respectful and target is to satisfy customers with good service. Very informative also and that's good. More

by rosemper0323
Recommend Dealer
Yes
Employees Worked With
Sammy Perez
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May 04, 2020 -

Frank Brown Auto and Truck Ranch responded

rosemper0323, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

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