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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,357 Reviews

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,357 reviews

March 30, 2020

Quick and easy process. Friendly staff. Enjoyed the process even with everything going on with the corona virus, it was very easyAlbert and Jim were great!! Thanks!! More

by sebgreen73
Recommend Dealer
Yes
Employees Worked With
Albert Botello
Mar 31, 2020 -

Frank Brown Auto and Truck Ranch responded

sebgreen73, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

March 28, 2020

Phillip Janson we will buy our next vehicle from you, service is great to , only thing we would like to see is a car wash when we get our oil changed , we give everyone a top rating. More

by angel840211
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
Mar 31, 2020 -

Frank Brown Auto and Truck Ranch responded

angel840211, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

March 27, 2020

Oil change. The technician completed the oil change in 30 minutes, which was less than expected by Service Tech. Great. Keep up the fine work and professional att More

by ronald.merritt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Names unknown. Terry is always rude when paying.
Mar 31, 2020 -

Frank Brown Auto and Truck Ranch responded

ronald.merritt, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

March 27, 2020

Fast and efficient. Love the Honda Service Dept, at Frank Brown Honda. Dean is always so great to work with. I appreciate how efficient it all is. I am usually in & ou More

by lauratxnana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean
Mar 31, 2020 -

Frank Brown Auto and Truck Ranch responded

lauratxnana, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

March 27, 2020

The staff was very efficient and professional. Extremely kind and courteous. Got the job done and did it right. I would like to thank the mechanic and staff. More

by opentomb
Recommend Dealer
Yes
Employees Worked With
Daniel villapando
Mar 31, 2020 -

Frank Brown Auto and Truck Ranch responded

opentomb, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

March 27, 2020

Great service and did the job I needed no bs I felt like they did what I brought my vehicle in for kept me up to date on my service needs More

by DawnnivensFrank Brown
Recommend Dealer
Yes
Employees Worked With
Ronnie S
Mar 27, 2020 -

Frank Brown Auto and Truck Ranch responded

Dawnnivens, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

March 26, 2020

Our salesman, Ricardo Alegria is the best, second time we have purchased thru him! Finance dept came through 100% during this period as well. These are stressful times during this quarantine period. That bei More

by dwhitworth2008
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
Mar 27, 2020 -

Frank Brown Auto and Truck Ranch responded

dwhitworth2008, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

March 25, 2020

Philip did a great job of finding the truck I wanted, being competitive with other dealers, and getting me in my new vehicle in a reasonable amount of time. More

by jimmythomas.5091
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
Mar 26, 2020 -

Frank Brown Auto and Truck Ranch responded

jimmythomas.5091, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new 2020 GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

March 24, 2020

Great place to get my truck serviced. The Advisors are Great place to get my truck serviced. The Advisors are well dressed and clean cut. The cashier has an outstanding attitude. I always take my tru More

by smotorsports
Recommend Dealer
Yes
Employees Worked With
Service advisor on gm side
Mar 26, 2020 -

Frank Brown Auto and Truck Ranch responded

smotorsports, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

March 23, 2020

Albert was fantastic, he helped me and made the process very smooth, but the other guy I worked with also, kept nitpicking and basically acted like he didn’t want me to buy the car, I left the day I was su More

by true.moore
Recommend Dealer
Yes
Employees Worked With
Albert Botello
Mar 24, 2020 -

Frank Brown Auto and Truck Ranch responded

true.moore, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new 2020 GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

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