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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
4,116 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,116 reviews

December 17, 2019

Got my oil changed and that is what I need ed Waiting room was comfortable but no snacks available nor was my car washed upon return. Perhaps I have been spoiled but other dealerships where I have More

by DDIP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t know who my service advisor was
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Dec 19, 2019 -

Frank Brown Auto and Truck Ranch responded

DDIP, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
December 17, 2019

The sales staff worked hard for out business The salesman and the his manager worked very hard to get our business. I felt like they gave us a fair evaluation for our trade-in. This was our seco More

by Max
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2019 -

Frank Brown Auto and Truck Ranch responded

Max, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
December 16, 2019

2020 pilot Phil made buying a new car easy and enjoyable. The paperwork and financing were drastically easier than the last car we purchased at a different deale More

by TGK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2019 -

Frank Brown Auto and Truck Ranch responded

TGK, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
December 16, 2019

In and out Worth the 2 hour drive to hit a car! Awesome trade in price. Will recommend to friends and family. Can’t get this service in Clovis! More

by pettergdavis85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2019 -

Frank Brown Auto and Truck Ranch responded

pettergdavis85, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
December 16, 2019

Easy buying experience Philip was easy to deal with. The process was smooth (minus a few changes on my part), but overall it wasn’t bad at all. Extremely happy with my purch More

by cscott18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2019 -

Frank Brown Auto and Truck Ranch responded

cscott18, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
December 16, 2019

Excellent service! I never leave disappointed at the Honda service center. I've had my new Honda for a year now and have been bringing my car for its schedule services e More

by jessmlss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
Other Employees : I’m so sorry if I selected the wrong employee! Everyone is great!!!
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Dec 19, 2019 -

Frank Brown Auto and Truck Ranch responded

jessmlss, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
December 16, 2019

Great as always! Great service and Terry at check out was fantastic! Tony in the service department treated me with great service as always!! I highly recommend Frank More

by christopher-m.smith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry and Tony
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Dec 19, 2019 -

Frank Brown Auto and Truck Ranch responded

christopher-m.smith, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
December 13, 2019

Outstanding team at Frank Brown Both the service center and sales team at Frank Brown do an outstanding job making sure the customers needs are taken care of, and making the customer More

by TroyC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry
Report | Print
Dec 19, 2019 -

Frank Brown Auto and Truck Ranch responded

TroyC, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
December 13, 2019

Outstanding service Met every need I was looking for. From salesman to finance. Awesome service they worked very hard for me my salesman Eric did an outstanding job More

by sharlasessums04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric
Report | Print
Dec 19, 2019 -

Frank Brown Auto and Truck Ranch responded

sharlasessums04, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
December 13, 2019

professional courteous and knowledgeable Courteous professional knowledgeable let me know what was wrong what needed to be done let me know how long it was going to take to get my vehicle bac More

by paul.singleterry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello
Report | Print
Dec 19, 2019 -

Frank Brown Auto and Truck Ranch responded

paul.singleterry, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
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