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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Reviews
4.7
4,357 Reviews
Call Dealership (806) 796-7777
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,357 reviews

March 09, 2020

Mr. Richardson was very helpful and mindful for what we were looking for. It was a quick and easy process! Thanks for all your help Phillip! More

by ALYROA
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
Report | Print
Mar 11, 2020 -

Frank Brown Auto and Truck Ranch responded

ALYROA, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new 2020 Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

March 07, 2020

They do a great job with changing the oil and inspecting my car to make sure all the little things work well! Thanks Terry for great customer service! More

by sherri_rodriguez
Recommend Dealer
Yes
Employees Worked With
Terry
Report | Print
Mar 11, 2020 -

Frank Brown Auto and Truck Ranch responded

sherri_rodriguez, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

March 07, 2020

I am waiting for a reimbursement for the brake light recall as I personally took care of this issue July 2019. I will evaluate when this issue is addressed. More

by dunn7056
Recommend Dealer
Yes
Employees Worked With
Terry
Report | Print
Mar 11, 2020 -

Frank Brown Auto and Truck Ranch responded

dunn7056, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

March 07, 2020

Always great service when i come to Frank Brown Service! Friendly, caring and superb! Highly recommend them and will be a return buyer! Thanks Ronnie!! More

by safetyGirl
Recommend Dealer
Yes
Employees Worked With
Ronnie
Report | Print
Mar 11, 2020 -

Frank Brown Auto and Truck Ranch responded

safetyGirl, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

March 06, 2020

Frank Brown and Terry are the best! They always are efficient and extremely nice! I never have to worry when they have my vehicle I know it’s in good hands! More

by mikworld99
Recommend Dealer
Yes
Employees Worked With
Terry
Report | Print
Mar 11, 2020 -

Frank Brown Auto and Truck Ranch responded

mikworld99, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

March 05, 2020

Great buying experience with fast & friendly service. I shopped around and received the best deal here. Glad I was patient and waited, thanks again guys. More

by jennyluvsu3
Recommend Dealer
Yes
Employees Worked With
J R
Report | Print
Mar 05, 2020 -

Frank Brown Auto and Truck Ranch responded

jennyluvsu3, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

March 04, 2020

Terry is great. Always very friendly and nice. It is a pleasure to do business with him. He is very knowledgeable and keeps us informed. More

by mikepell53
Recommend Dealer
Yes
Employees Worked With
Terry
Report | Print
Mar 05, 2020 -

Frank Brown Auto and Truck Ranch responded

mikepell53, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

March 04, 2020

I had a very pleasant experience . Sales staff was was very helpful answering questions and shadowing features of the vehicle I purchased. I hope your service department is as good as the sales staff was More

by Alycia
Recommend Dealer
Yes
Employees Worked With
Angel , rob
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Mar 05, 2020 -

Frank Brown Auto and Truck Ranch responded

Alycia, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

March 04, 2020

Mike Brown was great. Someone you keep in the family for years. Honest. No nonsense. Service personified. Just seamless solution oriented help. Sales can take notes from this guy More

by Rayandjen4
Recommend Dealer
Yes
Employees Worked With
Mike Brown
Report | Print
Mar 05, 2020 -

Frank Brown Auto and Truck Ranch responded

Rayandjen4, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

March 04, 2020

Quick and easy , clean and friendly. Always happy with my experience with this place and the free coffee. First the first step of checking in to the last step of che More

by E Cason
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry
Report | Print
Mar 05, 2020 -

Frank Brown Auto and Truck Ranch responded

E Cason, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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