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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
4,120 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,120 reviews

December 09, 2019

Pleased Customer I was very pleased with the service department. They were very honest in the fact that they only charged me 1/2 the amount of the diagnostic analysis More

by Lyndaltrout54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie
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Dec 10, 2019 -

Frank Brown Auto and Truck Ranch responded

Lyndaltrout54, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
December 09, 2019

Bought Honda Elite Van Dan was great to deal with. Very helpful, courteous, and knew what he was talking about. I would definitely do business again with him. Excellent! More

by dlwilson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Bryant
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Dec 10, 2019 -

Frank Brown Auto and Truck Ranch responded

dlwilson, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new 2019 Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
December 09, 2019

Customer satisfaction Both salesmen we dealt with obviously wanted our business & worked with us on making a good deal. We felt like they really cared about us & getting o More

by Rays54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robby Phillips & Dillon ?
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Dec 10, 2019 -

Frank Brown Auto and Truck Ranch responded

Rays54, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
December 09, 2019

Frank Brown - Excellent Took my 2019 GMC Sierra Denali in for first oil change and safety check . Also, flash of computer for software reset on brake sensor. Can't have only More

by LH442
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2019 -

Frank Brown Auto and Truck Ranch responded

LH442, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
December 09, 2019

New Car Great service and hassle free car buying experience with great staff who made it easy. My sales guy even preset all my radio stations from my presets More

by baycock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Ott
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Dec 10, 2019 -

Frank Brown Auto and Truck Ranch responded

baycock, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
December 09, 2019

Great place Smoothest car buying experience that I have had friendly helpful would Recommended if your looking for gmc this is the place to go second truck I hav More

by chris10231990
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2019 -

Frank Brown Auto and Truck Ranch responded

chris10231990, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
December 09, 2019

Service at Frank Brown I utilized the service department for a recall assessment and it was quick, easy, and the personnel were kind and professional. We also bought a new t More

by ccloud
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2019 -

Frank Brown Auto and Truck Ranch responded

ccloud, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
December 07, 2019

Rick Burton 2020 Honda Pilot During the busy week of Thanksgiving, Paul Vera in Sales and Dean in Service went above & beyond to prepare my new 2020 Honda Pilot Elite for me to le More

by Rick Burton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Vera
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Dec 10, 2019 -

Frank Brown Auto and Truck Ranch responded

Rick Burton, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
December 06, 2019

Very courteous Very windy day I was greeted by the door opening just to drive in. Everyone was very courteous kind knowledgeable about getting my car serviced More

by rebe.cell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry, Dan Bryant
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Dec 10, 2019 -

Frank Brown Auto and Truck Ranch responded

rebe.cell, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
December 06, 2019

Very efficient and friendly. Had it ready as we requested Ronnie called us to keep us updated on the status of the part ordered and then scheduled us in a timely way. We appreciate his professionalism. More

by sstewart124
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie
Report | Print
Dec 10, 2019 -

Frank Brown Auto and Truck Ranch responded

sstewart124, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
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