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Frank Brown Auto and Truck Ranch
Lubbock, TX
4,357 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 4,357 reviews
February 19, 2020
I have always received excellent service. The customer service is outstanding. They are always courteous and helpful. I'd like to especially thank Terry for always taking the time to answer questions. service is outstanding. They are always courteous and helpful. I'd like to especially thank Terry for always taking the time to answer questions. More
by laurie.mccabe
Verified CustomerEmployees Worked With
Terry
February 19, 2020
left rear tire flat I needed a tire repaired. Sat for four hours waiting for them to fix a flat. After four hours I was told my van was ready. Went to pay for the tire I needed a tire repaired. Sat for four hours waiting for them to fix a flat. After four hours I was told my van was ready. Went to pay for the tire repaired, $ 85.00 ! I thought that was very high price to get a flat tire repaired. I was told the tire was a PAK tire and that was why it was $85.00. So if you have "run flat tires" it's expensive to have them repaired. I should have call my wife to pick me up, but was told it would be a couple hours to repair my tire so I went to the waiting room. They did air up all my tires More
by glendagh24
Employees Worked With
Do not know any names.
February 19, 2020
Every visit to Frank Brown reaffirms my good judgement in doing business with them. My sales manager is top-notch, the mechanics are excellent, and the cashier is friendly and accommodating. doing business with them. My sales manager is top-notch, the mechanics are excellent, and the cashier is friendly and accommodating. More
by eddiestlmo
Employees Worked With
Dean Loveless, Terry in cashier’s office
February 19, 2020
This place is the best place to purchase a car new or used there staff. Is awesome wouldn't go anywhere else very happy with my brand new car thanks Frank Brown ! used there staff. Is awesome wouldn't go anywhere else very happy with my brand new car thanks Frank Brown ! More
by lily_t17
Employees Worked With
Mike Brown
February 19, 2020
Fast and friendly service Oil changed and tires rotated in under 45 minutes as promised. Everyone was friendly and helpful, and the waiting area was great for catching up on s Oil changed and tires rotated in under 45 minutes as promised. Everyone was friendly and helpful, and the waiting area was great for catching up on some work. More
by superjeffery
Employees Worked With
Sammy Perez
February 19, 2020
Upfront and honest business. Best I’ve dealt with in Lubbock by far. Get you what you want at the price you want it. Highly recommend! Lubbock by far. Get you what you want at the price you want it. Highly recommend! More
by brethoffman3
Employees Worked With
Jim Austin , Tyson Hall
February 18, 2020
Service person friendly. Service was within time period they gave me this was recall work done on my car. Check out was very done very quickly they gave me this was recall work done on my car. Check out was very done very quickly More
by cchrisotr
Employees Worked With
Service person was tony
February 18, 2020
Our salesman Eric was amazing and dealership made us feel comfortable. Very friendly and courteous through out the whole process. Will definitely refer family and friends. comfortable. Very friendly and courteous through out the whole process. Will definitely refer family and friends. More
by martinezlm1986
Employees Worked With
Eric
February 18, 2020
these guys always take good care of me and always for a good value! I would never go anywhere else in lubbock for service or repairs good value! I would never go anywhere else in lubbock for service or repairs More
by rachaelmikayla
Employees Worked With
Philip Jansen, Dayne O'Reilly, Tyson Hall
February 18, 2020
New car trade Frank Brown staff make car trades an easy process. Staff is friendly and courteous. They ensure we get get the vehicle that we want. Thank you for mak Frank Brown staff make car trades an easy process. Staff is friendly and courteous. They ensure we get get the vehicle that we want. Thank you for making our experience positive. More
by MCLICKRN
Employees Worked With
Caleb McNair and Steven Lundy
