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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,356 Reviews

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,356 reviews

December 17, 2019

The sales staff worked hard for out business The salesman and the his manager worked very hard to get our business. I felt like they gave us a fair evaluation for our trade-in. This was our seco More

by Max
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
Dec 19, 2019 -

Frank Brown Auto and Truck Ranch responded

Max, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

December 17, 2019

My experience was great. Frank Brown Dealership was friendly. They had just what we wanted. The salesman Caleb was very helpful in getting just what we wanted. He was very More

by fishinnana57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb McNair
Dec 19, 2019 -

Frank Brown Auto and Truck Ranch responded

fishinnana57, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

December 17, 2019

Service center Terry, took great care of me! Thanks! He took the time to walk me out to my car and had me ch check wipers to see if they were working properly! More

by mossnancy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry, Philip Jansen
Dec 19, 2019 -

Frank Brown Auto and Truck Ranch responded

mossnancy, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

December 17, 2019

Got my oil changed and that is what I need ed Waiting room was comfortable but no snacks available nor was my car washed upon return. Perhaps I have been spoiled but other dealerships where I have More

by DDIP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know who my service advisor was
Dec 19, 2019 -

Frank Brown Auto and Truck Ranch responded

DDIP, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

December 16, 2019

Great as always! Great service and Terry at check out was fantastic! Tony in the service department treated me with great service as always!! I highly recommend Frank More

by christopher-m.smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry and Tony
Dec 19, 2019 -

Frank Brown Auto and Truck Ranch responded

christopher-m.smith, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

December 16, 2019

In and out Worth the 2 hour drive to hit a car! Awesome trade in price. Will recommend to friends and family. Can’t get this service in Clovis! More

by pettergdavis85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
Dec 19, 2019 -

Frank Brown Auto and Truck Ranch responded

pettergdavis85, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

December 16, 2019

Excellent service! I never leave disappointed at the Honda service center. I've had my new Honda for a year now and have been bringing my car for its schedule services e More

by jessmlss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I’m so sorry if I selected the wrong employee! Everyone is great!!!, Kienan Beasley
Dec 19, 2019 -

Frank Brown Auto and Truck Ranch responded

jessmlss, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

December 16, 2019

2020 pilot Phil made buying a new car easy and enjoyable. The paperwork and financing were drastically easier than the last car we purchased at a different deale More

by TGK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
Dec 19, 2019 -

Frank Brown Auto and Truck Ranch responded

TGK, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

December 13, 2019

professional courteous and knowledgeable Courteous professional knowledgeable let me know what was wrong what needed to be done let me know how long it was going to take to get my vehicle bac More

by paul.singleterry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello
Dec 19, 2019 -

Frank Brown Auto and Truck Ranch responded

paul.singleterry, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

December 13, 2019

Bout a vehicle of my dreams.great experience I went in to buy a vehicle.to get me bye for a few more years n trade it n.but the salesman Tyson hall showed me everything that I was asking for but More

by fabo21cortez27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyson Hall
Dec 19, 2019 -

Frank Brown Auto and Truck Ranch responded

fabo21cortez27, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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