Frank Brown Auto and Truck Ranch

Outstanding service Met every need I was looking for. From salesman to finance. Awesome service they worked very hard for me my salesman Eric did an outstanding job Met every need I was looking for. From salesman to finance. Awesome service they worked very hard for me my salesman Eric did an outstanding job More

Outstanding team at Frank Brown Both the service center and sales team at Frank Brown do an outstanding job making sure the customers needs are taken care of, and making the customer Both the service center and sales team at Frank Brown do an outstanding job making sure the customers needs are taken care of, and making the customer feel welcome. More

Oil Change and tire rotation They are very fast for Oil Change I recommend to all they are friendly and helping lots. When I picked it up my car Terry welcome with my name and gr They are very fast for Oil Change I recommend to all they are friendly and helping lots. When I picked it up my car Terry welcome with my name and greeted with smile. More

Disappointed My wife and I flew in from Atlanta yesterday to purchase a 2019 Yukon Denali ultimate. When I arrived at the airport I called Andrew and asked for tra My wife and I flew in from Atlanta yesterday to purchase a 2019 Yukon Denali ultimate. When I arrived at the airport I called Andrew and asked for transportation to the dealership. He said he was taking his dog out on his break and he didn’t MIND coming to pick us up , but he’s in the opposite direction. I managed to flag down a lift driver and we were on our way. When we arrived at the dealership, the vehicle was very dirty even though he knew we were flying in that morning. A couple of days before we were asked to provide credit authorization and documents so we could be on the fast track once we arrived and quickly on our way. We were directed to the new car waiting area and asked if we would wait on Steven in finance. We said ok and he said he was going to get the car washed. 25 minutes later I still saw the car outside dirty. When I asked Andrew he replied “ I have to clean it.myself . We waited approximately an hour before Steven approached to handle the paperwork. He was pleasant to work with but we didn’t feel valued after waiting so long. Might mention that their was not a lot going on at the time. Bottom line is if a customer is flying in from Atlanta Andrew, immediately say how was your flight? Myself or someone from the dealership will be right over? Car should have been cleaned? He should not have been the only one left to clean the vehicle,Or , should he had that responsibility, he should have cleaned the vehicle before we arrived.? If we were asked to provide information days before we should not have sat in the sales room that long. One person out of 7 ask if we needed any help. Conversations between salesmen about going camping with a new girlfriend! Other salesman asking only if she had two legs? Pictures on phone passed around all in front of my wife. Lastly, after we returned from finance, the car had been washed off.. The windows were terrible and the exterior of the vehicle cleaning did not reflect the GMC Denali standard by any stretch.. we also then observed several scratches and scrapes which was disheartening because I asked Andrew if he looked the vehicle over and to point out any imperfections. He said that there were none . That infact he had another salesman look it over to. More

Friendly service Staff is very friendly. Speed of service could use a little improvement. Overall satisfied. Terry at the check out is very nice and always upbeat and Staff is very friendly. Speed of service could use a little improvement. Overall satisfied. Terry at the check out is very nice and always upbeat and happy. More

Excellent Service I recently went in for service maintenance for my Civic Hatchback. From the moment I drove in to the service department, everyone was so friendly and I recently went in for service maintenance for my Civic Hatchback. From the moment I drove in to the service department, everyone was so friendly and very prompt. Service was very quick and checkout was friendly and a breeze! Thanks for another great experience at Frank Brown service department! More

Oil change I brought my car in for an oil change. As always, the job was done quickly and correctly. When checking out, Terry is always there with a smile and I brought my car in for an oil change. As always, the job was done quickly and correctly. When checking out, Terry is always there with a smile and making every one feel at home. More

Starter out on 07 Honda crv Tony helped walk me through the process... he was helpful and kept me informed . The service department has my vehicle ready quickly . My Honda has Tony helped walk me through the process... he was helpful and kept me informed . The service department has my vehicle ready quickly . My Honda has 206,000 miles on it ... it has been a great purchase More

Amazing They are helpful. The only thing was they didn’t even move alittle in the price. Normally dealerships work with you. Negotiate prices in the car They are helpful. The only thing was they didn’t even move alittle in the price. Normally dealerships work with you. Negotiate prices in the car More

Good service and friendly atmosphere. When I come in for service I am always greeted with a big Smile from Terry . I hope he will be your employee of the year. Thank you for doing a gre When I come in for service I am always greeted with a big Smile from Terry . I hope he will be your employee of the year. Thank you for doing a great job. Looking forward to seeing you next year. More