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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,117 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,117 reviews

October 02, 2019

oil change I had two vehicles serviced that day quick service, friendly technicians price. I have purchased 3 vehicles from this dealership in the past 9 years More

by jerrybarrier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2019 -

Frank Brown Auto and Truck Ranch responded

jerrybarrier, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 02, 2019

Quick turn around time. I took my Honda Civic in for a recall on the airbag inflator. Work was done in 45 minutes and I was on my way. More

by DONNA.JONES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oct 03, 2019 -

Frank Brown Auto and Truck Ranch responded

DONNA.JONES, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

October 02, 2019

Amazing purchase experience. Keinan was very professional, positve, and friendly. He took the time to explain the technology that the new vehicle has. The 2020 Terrain had all t More

by JanaleeMc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2019 -

Frank Brown Auto and Truck Ranch responded

JanaleeMc, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new 2020 GMC Terrain and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

October 02, 2019

oil change service I had two vehicles serviced that day quick service, friendly technicians price. I have purchased 3 vehicles from this dealership in the past 9 years More

by jerrybarrier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2019 -

Frank Brown Auto and Truck Ranch responded

jerrybarrier, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 02, 2019

Outstanding, as always Quick, well done, Friendly. Everyone works hard to make sure my needs and concerns are taken care of promptly, and I’m kept informed consistently. More

by eddiestlmo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean (service mgr), Terry (cashier)
Oct 03, 2019 -

Frank Brown Auto and Truck Ranch responded

eddiestlmo, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 02, 2019

Good o'l fashion service I took my daughters vehicle to have service. The staff at Frank Brown acknowledge me even while I waited for the service writer to write up a work ord More

by camacho0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyson Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Silvas, Dayne O'Reilly, Dan Bryant
Oct 03, 2019 -

Frank Brown Auto and Truck Ranch responded

camacho0, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 01, 2019

Dean owned my issue-thank you At the Frank Brown Honda service area, Dean is one of there service advisors. Dean asked me what the issue was and was able to immediately get a techn More

by tabnanc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Loveless
Oct 02, 2019 -

Frank Brown Auto and Truck Ranch responded

tabnanc, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

October 01, 2019

Amazing! I loved the way he treated us while he saw us in the lot. There was nothing less than treating nicely. Not once were they rude when we would be very a More

by ROXXY_DOGS13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Blake Silvas
Oct 02, 2019 -

Frank Brown Auto and Truck Ranch responded

ROXXY_DOGS13, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 01, 2019

My buying experience Ramon Constancio was my main reason for buying from you. He met me on the lot as I pulled up. He showed concern for what I was looking for. He was ver More

by jamiehanks63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ramon Constancio
Oct 02, 2019 -

Frank Brown Auto and Truck Ranch responded

jamiehanks63, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 01, 2019

Great service Everyone was very professional taking care of the recall on my vehicle I was in and out within an hour, I would recommend frank brown to anyone and wi More

by avitiajavier44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
N\A
Oct 02, 2019 -

Frank Brown Auto and Truck Ranch responded

avitiajavier44, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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