Back

Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,359 Reviews

5802 TX-327 Spur

Lubbock, TX

79424

Directions

By Type

Showing 4,359 reviews

October 13, 2019

Good car buying experience This was a refreshing experience dealing honest and fair people. The salesman was very professional and went out of his way to help any way he could. More

by mriedhammer56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Cole
Oct 13, 2019 -

Frank Brown Auto and Truck Ranch responded

mriedhammer56, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

October 11, 2019

Excellent service on car & checking out Car care was excellent & Terry checking me out was outstanding always. Do not know person who took care but was very nice and very helpful More

by suzannepeterscarlton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Man taking money- Terry is always helpful in explaining service done & charges
Oct 13, 2019 -

Frank Brown Auto and Truck Ranch responded

suzannepeterscarlton, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 11, 2019

Oil change, tire rotation and recalls An unplanned extended stay in Lubbock lead me to Frank Brown Honda for general service on my Honda Odyssey van. The service advisor was prompt, polite More

by Jane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean
Oct 13, 2019 -

Frank Brown Auto and Truck Ranch responded

Jane, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 11, 2019

Great Customer Service! John Carlo was great to work with! I was a remote customer and John made the process smooth and easy. When I arrived at the dealership I took a quick More

by Remote Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Carlo
Oct 13, 2019 -

Frank Brown Auto and Truck Ranch responded

Remote Customer, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 11, 2019

Frank brown review Service was done fast with no hassle went above and beyond the minimal service needed. Would recommend Frank Brown auto dealer and service department More

by Mchavez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry service consultant
Oct 11, 2019 -

Frank Brown Auto and Truck Ranch responded

Mchavez, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 10, 2019

Routine maintenance Everyone at Frank Brown has been very friendly and courteous..... The entire experience from buying to the routine maintenance after the purchase has More

by gharwood55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
Oct 11, 2019 -

Frank Brown Auto and Truck Ranch responded

gharwood55, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 10, 2019

Love Frank Brown Honda Great service, reasonable prices, great people. I won’t go anywhere else, they take great care of me and my car and very reasonable prices. More

by smithsuzee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry in service department
Oct 11, 2019 -

Frank Brown Auto and Truck Ranch responded

smithsuzee, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 10, 2019

Oil Change and Inspection Very fast service. Inspection seemed very thorough and I have confidence in the report. Need to make another road trip soon, and now I feel the car More

by ebryant01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony V
Oct 11, 2019 -

Frank Brown Auto and Truck Ranch responded

ebryant01, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 10, 2019

Excellent service Blake and Micheal were very helpful, and made everything go smoothly with my purchase. From the test drive and review of the vehicle, plus they made u More

by ddTX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael , Blake Silvas
Oct 11, 2019 -

Frank Brown Auto and Truck Ranch responded

ddTX, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

October 09, 2019

Purchase of 2019 Honda CRV It was an exceptionally pleasant experience. My salesman Robbie Phillips was superb! He was very knowlegable and helpful explaining everything with More

by brendawilks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robbie Phillips, Donnie in finance
Oct 11, 2019 -

Frank Brown Auto and Truck Ranch responded

brendawilks, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new 2019 Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

...
311
...