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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,119 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,119 reviews

July 06, 2019

Service department The service department is always very friendly and helpful regardless of where the vehicle was purchased from. I usually purchase mine from Levelland More

by Phillip
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie in service.
Jul 09, 2019 -

Frank Brown Auto and Truck Ranch responded

Phillip, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 05, 2019

Staff Sales staff and manager were extremely helpful in helping me decide and work through finance options. JR was extremely knowledgeable about vehicle, an More

by gaspardgarcia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JR Gilvin
Jul 09, 2019 -

Frank Brown Auto and Truck Ranch responded

gaspardgarcia, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 04, 2019

Professional service Everyone was very helpful and friendly. My appointment was for 7 a.m., and I left the service department at 8:05. I was impressed by the prompt, pro More

by sflynn0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry
Jul 05, 2019 -

Frank Brown Auto and Truck Ranch responded

sflynn0, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 04, 2019

Great people, knowledge and help! Very prompt service! The people are friendly and very knowledgable, and it makes the whole visit easy and stress free! Thanks so much Blake, Dean and More

by doc.marshall05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean and Bobby, Blake Silvas
Jul 05, 2019 -

Frank Brown Auto and Truck Ranch responded

doc.marshall05, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 03, 2019

Celebrating my car’s1 yr old anniversary. I got mail that it was my car’s 1 yr old Birthday and to celebrate to bring it in for a car wash and service. More

by AVILA_DELLA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Loveless
Jul 05, 2019 -

Frank Brown Auto and Truck Ranch responded

AVILA_DELLA, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 03, 2019

Phenomenal Experience I came in to buy a GMC Terrain and this was the BEST buying experience I’ve ever had! My salesman Mitchell Skillman was so nice, down to earth, and pa More

by bRodriguez2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mitchell Skillman
Jul 05, 2019 -

Frank Brown Auto and Truck Ranch responded

bRodriguez2, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 03, 2019

I always take my Honda Pilot to get the oil changed. They are very friendly and always give good service. I will continue to take my car to frank brown for services I have always been very pleased with More

by kfulcher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Bryant
Jul 05, 2019 -

Frank Brown Auto and Truck Ranch responded

kfulcher, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 03, 2019

Great Thank you JR for all your help in assisting my husband and I buy a new vehicle. We so appreciated the time you spent getting us familiar with the new More

by kdscott62
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR and Chris
Jul 05, 2019 -

Frank Brown Auto and Truck Ranch responded

kdscott62, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 03, 2019

Easiest transaction I’ve made! Worked with Ramon to buy a used Jeep...from Carlsbad...over the phone! They even delivered it to me at home! When they pulled into my driveway, the de More

by Addy01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramon Constancio
Jul 05, 2019 -

Frank Brown Auto and Truck Ranch responded

Addy01, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 01, 2019

Just an oil changed but this place is awesome I love this place. I moved to Denton 3 years ago and still wait until I am going to be in Lubbock to get my oil changed. They are fast and friendly More

by kcollins3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry at the front desk
Jul 05, 2019 -

Frank Brown Auto and Truck Ranch responded

kcollins3, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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