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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,359 Reviews

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,359 reviews

October 07, 2019

Oil & filter chg Tony, Dennis and Terry all do a superb job, and are very friendly! I never have any problems with any one there. Such a nice place, and I feel like I More

by terryandbeverly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy, Dennnis, and Terry
Oct 08, 2019 -

Frank Brown Auto and Truck Ranch responded

terryandbeverly, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

October 07, 2019

Oil change I understood that I had a free oil change coming but I was charged for it and paid for it. R/O 6240547/1. I purchased this car new and understood that More

by Jimmy May
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Villapando
Oct 08, 2019 -

Frank Brown Auto and Truck Ranch responded

Jimmy May , Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 07, 2019

Oil change Quick and effortless experience to get my oil change. Would definitely recommend - staff was friendly and helpful and took about 45 mins for the entir More

by Stephanie Campbell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson, Ricardo Alegria
Oct 08, 2019 -

Frank Brown Auto and Truck Ranch responded

Stephanie Campbell, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 07, 2019

Andrew Dealing with Andrew at Frank Brown was painless! I was made to feel very comfortable and at ease. They gave me a great price for my trade in. More

by laineyp54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Oct 08, 2019 -

Frank Brown Auto and Truck Ranch responded

laineyp54, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 07, 2019

Service on new pickup Bought a new GMC truck from Frank Brown. The salesman Kienan contacted me back after I went on website and asked some questions. Other GMC dealerships More

by coffmjel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
Oct 08, 2019 -

Frank Brown Auto and Truck Ranch responded

coffmjel, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new 2019 GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

October 07, 2019

Excellent service Called for an oil change that was covered by my extended warranty they got me that afternoon and had me taken care of in about 15 minutes. Service adv More

by Carrla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello
Oct 08, 2019 -

Frank Brown Auto and Truck Ranch responded

Carrla, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

October 07, 2019

Oil change The team at Frank Brown Honda are always nice and fast at what they do! I Terry is always sweet and has great customer service. More

by myramartinezc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
Oct 08, 2019 -

Frank Brown Auto and Truck Ranch responded

myramartinezc, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

October 07, 2019

Convenient We found the car we wanted online and called dealership. Salesman was very nice and extremely helpful. He did his best to get us a great deal. More

by kennethscott4615
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
J R Gilvin
Oct 07, 2019 -

Frank Brown Auto and Truck Ranch responded

kennethscott4615 , Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 06, 2019

Fantastic Experience Having researched my new car purchase for almost two months, I decided that a 2019 Accord was the car for me. I checked dealers in my area and made co More

by Scott Hamby
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sales Manager Justin, Phillip Richardson
Oct 07, 2019 -

Frank Brown Auto and Truck Ranch responded

Scott Hamby, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

October 05, 2019

Oil change, warranty work! Just in for an oil change and the work was done in a very prompt manner. Friendly, courteous service and will be returning for future work. More

by ewhiteh132
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sammy Perez
Oct 07, 2019 -

Frank Brown Auto and Truck Ranch responded

ewhiteh132. Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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