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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
4,120 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,120 reviews

June 28, 2019

Oil change and tire rotation Regular maintenance. Staff very courteous and efficient. Always pleased with service. I always take my vehicles for all work to Frank Brown because More

by gcpgocats
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry
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Jun 30, 2019 -

Frank Brown Auto and Truck Ranch responded

gcpgocats, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
June 28, 2019

It was good experience once warranty was verified. Ronnie was easy to work with. He was easy to get a hold of and would follow up with me through the process. I would recommend. More

by Egarcia778
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie botello
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Jun 30, 2019 -

Frank Brown Auto and Truck Ranch responded

Egarcia778, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
June 27, 2019

Great customer serviceable Terry is a great person ,Robert always willing to give customers rides and do pick ups Dan took the time to tell me what the difference was in vehicle More

by johnnyolvera1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Bryant
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Jun 28, 2019 -

Frank Brown Auto and Truck Ranch responded

johnnyolvera1, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
June 26, 2019

Great experience Every one very friendly and no pressure dealership. Just a great place to shop for a car. Will let others know this the place for great price. More

by LBRJMOYER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John carrie
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

LBRJMOYER, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
June 24, 2019

Outstanding experience starting from hello to goodbye. Tony Vierra is great!! He explained everything that needed to be done, helped deal with my warranty, and I am confident my car was repaired correctly. More

by Tammi B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Vierra, Terry
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Tammi, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
June 24, 2019

Great Service We had a great experience. Sammy was very helpful and kind. He answered all our questions, and took very good care of us. We will definitely use Frank More

by ckirby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sammy
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

ckirby, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
June 24, 2019

Crew was very attentive . Took in consideration we were from out of town And work with us since we were in a time crunch the work was professional and done in a timely matter More

by NancyJoe1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rudy
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Nancy, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
June 24, 2019

Fantastic Experience Great experience! I was able to find the vehicle I was interested in easily online. Went in for a test drive later that afternoon and was out the door More

by J. Knox
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

J, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
June 22, 2019

Auto Service I was given prompt and timely service. Car performs great, now. It did not take too long to get the work done. I was kept informed of it. More

by joseph_t63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I can't think of his name right at this moment
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

joseph, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
June 21, 2019

Professional service. I appreciate the courtesy and professional attitude of all personnel that I encountered during my visit to Frank Brown. All questions were answered More

by kennethbhooper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tiny, Terry, courtesy driver
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

kennethgbhooper, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
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