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Frank Brown Auto and Truck Ranch
Lubbock, TX
4,357 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 4,357 reviews
October 04, 2019
Amazing service with amazing people Helped me find a vehicle I wanted at a price I could comfortably afford. Very happy with the service and my vehicle. Would come back here again and Helped me find a vehicle I wanted at a price I could comfortably afford. Very happy with the service and my vehicle. Would come back here again and highly recommend them. More
by Msimington
Verified CustomerEmployees Worked With
Jack Gilvin
October 03, 2019
Oil change They always do a great job when changing the oil in my car. Everyone is kind and I never feel like I am being taken advantage of. They always do a great job when changing the oil in my car. Everyone is kind and I never feel like I am being taken advantage of. More
by aubreyguess
Employees Worked With
Dean loveless, tony vierra, terry
October 03, 2019
Great, super fast service! I didn’t have an appointment, but hoped that I could get out by 10am if I was there waiting at 7 am. The service advisor was very fast and polite. T I didn’t have an appointment, but hoped that I could get out by 10am if I was there waiting at 7 am. The service advisor was very fast and polite. The cashier Terry visited with me briefly in such a wonderful, friendly way. The technician came to the lobby to see if I wanted to replace the worn-out wiper blades even! By 7:45 am, my CRV oil change was finished! Replacing the HONDA wiper refill was so affordable that I’m still shocked! Outstanding service! More
by Helen
Employees Worked With
Terry, the cashier
October 02, 2019
Great service! The FB Service Dept. did an excellent job on my last visit! I had a female service advisor with a fabulous customer service attitude, and she got me i The FB Service Dept. did an excellent job on my last visit! I had a female service advisor with a fabulous customer service attitude, and she got me in quickly. I have forgotten her name, but I hope to have her again. Terry was fantastic as always! I was in and out and on my way in no time! More
by ms.michele.campbell@gmail.com
Employees Worked With
Terry and female service advisor
October 02, 2019
They got me in and out quick These guys got me in and out and taken care of in a timely manner. Very satisfied. Dean and Terry took good care of me. These guys got me in and out and taken care of in a timely manner. Very satisfied. Dean and Terry took good care of me. More
by tbrent069
Employees Worked With
Dean and Terry in service
October 02, 2019
Awesome service! I have been taking my Civic to Frank Brown for six years and have always gotten excellent service. I've been treated with dignity and respect. Ever I have been taking my Civic to Frank Brown for six years and have always gotten excellent service. I've been treated with dignity and respect. Everyone is friendly and helpful. I highly recommend them! More
by karenj1257
Employees Worked With
Terry(cashier)
October 02, 2019
Quick turn around time. I took my Honda Civic in for a recall on the airbag inflator. Work was done in 45 minutes and I was on my way. I took my Honda Civic in for a recall on the airbag inflator. Work was done in 45 minutes and I was on my way. More
by DONNA.JONES
Employees Worked With
Albert Botello
October 02, 2019
oil change I had two vehicles serviced that day quick service, friendly technicians price. I have purchased 3 vehicles from this dealership in the past 9 years I had two vehicles serviced that day quick service, friendly technicians price. I have purchased 3 vehicles from this dealership in the past 9 years More
by jerrybarrier
Employees Worked With
Albert Botello
October 02, 2019
New car purchase I always call salesman, John Cary, when I want a new Honda, Got great service and price on new CRV. I have bought 7 new Hondas since 2008 and plan to I always call salesman, John Cary, when I want a new Honda, Got great service and price on new CRV. I have bought 7 new Hondas since 2008 and plan to continue buying at Frank Brown. More
by burton1
Employees Worked With
John Cary
October 02, 2019
Friendly Staff Thank you Ronnie for being understanding towards my situation with my vehicle. I was able come back and get my vehicle since it was going to be a cou Thank you Ronnie for being understanding towards my situation with my vehicle. I was able come back and get my vehicle since it was going to be a couple days before they could get to it. More
by emsuzypool
Employees Worked With
Ronnie
