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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
4,104 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,104 reviews

June 15, 2019

Great service Great customer experience. Great people that work there. Smooth transaction closing on deal..overall the experience was great. Very professional, poli More

by jcmartinez1483
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michele
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

jcmartinez1483, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
June 13, 2019

Never any loaner cars Never any loaner vehicles, takes a while to get your car looked at, and the pricing on labor is high, I went to Chevy and they were able to offer me a More

by Des
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not listed
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Des, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
June 13, 2019

5 stars! Took new pilot for first oil change and tire rotation. Everyone was super nice and helpful! Got it all done very quickly. Only waited about 45 min More

by Rkrier03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rudy C
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Rkrier03, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
June 13, 2019

Buying a new vehicle Thanks for everything and everyone for a smooth transition on buying my GMC Sierra Denali (Keeva)..Would take the 8 hour drive again and buy another v More

by mauriceaskins1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyson Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

mauriceaskins1, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
June 13, 2019

Great I had a great experience getting my first vehicle. We worked with Rob and Mike and had great service! Thank you for helping me get into the vehicle I More

by lexie190
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

lexie190, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
June 12, 2019

Great customer service! The customer service is always great with these guys. My service advisor Ronnie is always great to deal with and handles everything I need very quickl More

by Rob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Rob, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
June 12, 2019

Great Michael Masri always is great in pointing me in the right direction enjoying my GMC. Blake and Philip where great help as well. Frank Brown is a great More

by memo_manolo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Masri, Blake Silvas
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

memo_manolo, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
June 11, 2019

Had trouble with paint pealing and radio stopped working Brought my truck in to see what could be done with the paint pealing and when my radio stopped working. Service was quick to help out and let me know More

by Jeremy1025
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey & Sammy in service department
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Jeremy1025, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
June 10, 2019

We got good help Thanks for your business got a great truck. big change from a gas to a diesel. awesome truck would not want to go back to a gas for hauling a trailer More

by gfehr89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

gfehr89, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
June 10, 2019

Simple and easy. Couldn’t have asked for an easier process. I highly recommend using Texas Tech Credit Union as well. Hardest part was putting the key fob on the keych More

by MARCUSOWILSON
Friendliness
Recommend Dealer
Yes
Employees Worked With
Blake Silvas
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

MARCUSOWILSON, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
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