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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,357 Reviews

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,357 reviews

July 18, 2019

Quality Service Always Highly satisfied with the minimal time it took to service my vehicle. The service staff are friendly and make me feel important. Keep up the great wor More

by Brenda Rogers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
Jul 22, 2019 -

Frank Brown Auto and Truck Ranch responded

Brenda Rogers, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 17, 2019

Good personality and service Because they receive there clients with a good personality good service and fast and always finish when they tell me it takes certain time good More

by mariahgarcia5866-1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy
Jul 22, 2019 -

Frank Brown Auto and Truck Ranch responded

mariahgarcia5866-1, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 17, 2019

Oil Change Came in for an oil change. Service was quick and the waiting room was clean and employees were helpful and friendly They made my visit very pleasant More

by slim2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
Jul 22, 2019 -

Frank Brown Auto and Truck Ranch responded

slim2004, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 16, 2019

Amazing and fast service This is my second time purchasing a car and I must say that it was the best experience I could ask for. The guys were fast and friendly. Got me the ca More

by ALY_VEGA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody and
Jul 22, 2019 -

Frank Brown Auto and Truck Ranch responded

ALY_VEGA, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new 2019 GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

July 16, 2019

Fantastic Service!! From the moment I pulled in to the garage, I was treated like an individual, not like just another job. Every point of contact was pleasant, and the s More

by caslotillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dayne O'Reilly, Ricardo Alegria
Jul 22, 2019 -

Frank Brown Auto and Truck Ranch responded

caslotillo, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 16, 2019

2019 GMC Sierra Had truck I wanted, contacted dealership through website. Kienan was quick to respond whereas other dealerships were not. I did not want a run around, More

by coffmjel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
Jul 22, 2019 -

Frank Brown Auto and Truck Ranch responded

coffmjel, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new 2019 GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

July 16, 2019

Best Experience with Blake The experience I had at Frank Brown Honda was like no other experience I’ve had when buying a car. Car dealerships are usually quite hectic and once More

by Kendal|Your Friendly Lubbock Realtor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The finance guy he was nice fll, Blake Silvas
Jul 22, 2019 -

Frank Brown Auto and Truck Ranch responded

Kendal, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new 2019 Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

July 15, 2019

Rear Main Seal In and out in a week with all repairs completed when Scoggin Dickey tells me 2-3 weeks before they can even look at it. More

by Grumpy and Retired
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy, service writer and fellow at service checkout desk was wonderful did not catch his name
Jul 22, 2019 -

Frank Brown Auto and Truck Ranch responded

Grumpy and Retired, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 15, 2019

Excellent dealership The sales were informative, helpful, professional, and friendly. We have brought several automobiles and will continue to buy from Frank Brown.Thank y More

by agwenwright
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitchell and J.R.
Jul 22, 2019 -

Frank Brown Auto and Truck Ranch responded

agwenwright, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director

July 15, 2019

prompt and good customer service Great customer service. The service that the Honda service department gives to their customer is always great they meet the needs of the customer with More

by t.simpson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Silvas, Phillip Richardson, Philip Jansen, Dayne O'Reilly, Tyson Hall, Dan Bryant, Kienan Beasley, Ricardo Alegria
Jul 22, 2019 -

Frank Brown Auto and Truck Ranch responded

t.simpson, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

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