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Frank Brown Auto and Truck Ranch
Lubbock, TX
4,152 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 4,152 reviews
December 12, 2018
Great Experience Have had a lot of experience purchasing vehicles with many different salesmen and dealerships. Working with this dealership & particular sales person Have had a lot of experience purchasing vehicles with many different salesmen and dealerships. Working with this dealership & particular sales person was effortless. Made the car buying process go by quickly and smoothly. Very pleased overall. More
by josborne
Verified CustomerEmployees Worked With
Helpful December 12, 2018
Great Service! Great Job! They were super friendly and helpful! They were busy and still managed to get my car back to me rather quickly! Thank you! Great Job! They were super friendly and helpful! They were busy and still managed to get my car back to me rather quickly! Thank you! More
by sheliak2
Employees Worked With
Other Employees :
Blake Silvas, Dayne O'Reilly, Dan Bryant
December 11, 2018
Bought a new vehicle Friendly knowledgeable staff. Explained the buying process thoroughly. Took me through the paperwork process quickly without unnecessary delay. Brian Friendly knowledgeable staff. Explained the buying process thoroughly. Took me through the paperwork process quickly without unnecessary delay. Brian Cole was very helpful all the way. More
by roycew2244
Employees Worked With
Brian Cole
December 11, 2018
Nice, quick and seemless Tony took great care me when I came 4 oil change, did it with a smile, Made me feel like I was at home, safe with no worries. Tony took great care me when I came 4 oil change, did it with a smile, Made me feel like I was at home, safe with no worries. More
by Candra
Employees Worked With
Terry Perkins
December 10, 2018
Quick and Easy I enjoyed prompt and courteous service, and it took very little of my time. The cashier, Terry, has always been particularly helpful to me when I use I enjoyed prompt and courteous service, and it took very little of my time. The cashier, Terry, has always been particularly helpful to me when I use Frank Brown. More
by DM
Employees Worked With
Terry
December 10, 2018
Excellent customer service & easy. Phillip Jansen did an excellent job taking care of everything I needed. I highly recommend Frank Brown! The sales Mgr he dealt with was quick to secur Phillip Jansen did an excellent job taking care of everything I needed. I highly recommend Frank Brown! The sales Mgr he dealt with was quick to secure the deal. More
by danny43
December 10, 2018
Body work from parking lot damage. Hit and runs. 3 areas, fr Great job, looks like new. Would recommend without reservation friendly knowledgeable willing to answe my questions. They went out of their way to c Great job, looks like new. Would recommend without reservation friendly knowledgeable willing to answe my questions. They went out of their way to coordinate between an accident assessor, myself and insurance company. More
by Debby19863
Employees Worked With
Body shop, Honda all were great
December 08, 2018
Maintenance Always receive great customer service ! It’s the most amazing part of the day, when you can end it with excellent customer service, dealing with you Always receive great customer service ! It’s the most amazing part of the day, when you can end it with excellent customer service, dealing with you vehicle More
by Beady
Employees Worked With
Tony V,
December 08, 2018
EXCELLENT SERVICE WRITERS Each service writer listens very carefully, then responds to the needs and desires other customer. Every person with whom I've spoken has a servants Each service writer listens very carefully, then responds to the needs and desires other customer. Every person with whom I've spoken has a servants spirit. More
by CRV OWNER
Employees Worked With
I do not know the names other people who have helped me
December 06, 2018
Great Friendly Service Service department was great! Tony was very friendly and answered all my questions! In and out in a short amount of time! Above and beyond! Service department was great! Tony was very friendly and answered all my questions! In and out in a short amount of time! Above and beyond! More
by dpost98
Employees Worked With
Rick Swindell and Tony in the service department. , Blake Silvas
