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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,120 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,120 reviews

November 21, 2018

Great Service Like Always. I can always depend on Frank Brown with great customer service. When vehicle needs service I always take my vehicle to these guys and they take great More

by Raider01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2018 -

Frank Brown Auto and Truck Ranch responded

Raider01, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 19, 2018

Frank Brown Honda Service Department Frank Brown service department always does a great job in a timely manner. All the employees are friendly and helpful. We have been going to Frank Bri More

by scotthartsfield
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Lambert
Nov 20, 2018 -

Frank Brown Auto and Truck Ranch responded

scotthartsfield, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

November 19, 2018

Recall The people were very friendly and the service was fast. I would definitely recommend to my friends and family. I will definitely go back to this place More

by eherrera0419
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sammy
Nov 20, 2018 -

Frank Brown Auto and Truck Ranch responded

eherrera0419, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 19, 2018

Kienan was a great help!! I was attempting a purchase through a different dealership and things weren't going well. I searched Frank browns website and got a response at clos More

by !Qazxsw3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2018 -

Frank Brown Auto and Truck Ranch responded

!Qazxsw3, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 19, 2018

On the Spot The service center helped me out. I am not from Lubbock. Was just there for that day and night. I called them, they took my truck in, and repaired it More

by Cromo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2018 -

Frank Brown Auto and Truck Ranch responded

Cromo "On the Spot", Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 19, 2018

Rudy always makes sure that I am happy with their service. It is so nice to have a service advisor that recognizes my face and vehicle. Rudy always calls me by name when I arrive. Frank Brown Honda/GMC has don More

by StanTheMan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rudy
Nov 20, 2018 -

Frank Brown Auto and Truck Ranch responded

StanTheMan, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

November 17, 2018

Great Service and Incredible Hospitality I’ve never had a better experience with a dealership or service center. Frank Brown Auto is by far the best service center I’ve been to. They truly tr More

by hixsonca
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry
Nov 20, 2018 -

Frank Brown Auto and Truck Ranch responded

hixsonca, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 15, 2018

Satisfied I really enjoyed my experience at Frank Brown. The customer service is always very good and the people are always friendly and helpful and Fair pricin More

by mkerley4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyson Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Silvas, Dayne O'Reilly, Dan Bryant
November 15, 2018

Outstanding Customer Service I dropped off my vehicle for service and it was done quickly. I received a call when it was ready. Service staff were very friendly! More

by brenda.k.rogers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Perkins
Nov 15, 2018 -

Frank Brown Auto and Truck Ranch responded

brenda.k.rogers, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 15, 2018

Fast great service This service department is really great. They get us in and out. The whole department is friendly and helpful! Have gone there for years. Best in Lub More

by Nichols carolyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sammy
Nov 15, 2018 -

Frank Brown Auto and Truck Ranch responded

Nichols carolyn, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

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