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Frank Brown Auto and Truck Ranch
Lubbock, TX
4,154 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 4,154 reviews
December 03, 2018
Lackadaisical staff At the forefront of innovative and relevant customer service, I can assure you Frank Brown Honda is comfortably seated as far as possible. I’ve never At the forefront of innovative and relevant customer service, I can assure you Frank Brown Honda is comfortably seated as far as possible. I’ve never met such arrogant non-accommodating groups of quasi-professionals in my life. That being said, unless absolutely worst case senario were to happen, my tires will never touch that lost cause of a dealership. More
by Rodri2113
Verified CustomerEmployees Worked With
Other Employees :
Whoever the short guy with the white handle bar mustache is. He’s the definition of faking until making it.
Helpful December 03, 2018
Service good but My 2014 Honda Accord would not start due to a faulty starter. Installation of the starter went perfectly. BUT the starter went out at 39000 miles! Not My 2014 Honda Accord would not start due to a faulty starter. Installation of the starter went perfectly. BUT the starter went out at 39000 miles! Not acceptable at all for the quality reputation Honda products have. 3000 miles past the warranty and still WAY TO EARLY for any starter to fail. The dealership had no problem taking our money for a faulty, poorly engineered starter. Service is good. Product is not. More
by Mellubber
Employees Worked With
Dean L
December 03, 2018
Thanksgiving Repair I came in the day before thanksgiving on a family road trip from Clovis, NM. They were the only shop anywhere near me with the part we needed, but no I came in the day before thanksgiving on a family road trip from Clovis, NM. They were the only shop anywhere near me with the part we needed, but no service space for like 5 days. The customer service guys worked with me and got my Odyssey in, part replaced, and back on the road within 4 or 5 hours. Can’t thank these guys enough for saving our thanksgiving road trip. More
by Kilo9
Employees Worked With
Other Employees :
Blake Silvas, Dayne O'Reilly, Dan Bryant
December 01, 2018
Consistently great Quick service with an honest estimate on how long you may wait. Terry, the cashier, is very friendly and remembers customers. Makes you feel you are p Quick service with an honest estimate on how long you may wait. Terry, the cashier, is very friendly and remembers customers. Makes you feel you are part of a nice family. Appreciate being treated like a customer and not a dumb female. More
by gingergbaur
Employees Worked With
Rudy and Terry
November 30, 2018
Frank Brown Honda service department We took our 2017 CRV to Frank Brown Honda for a repair . The work was completed in a timely manner and the issue was resolved We took our 2017 CRV to Frank Brown Honda for a repair . The work was completed in a timely manner and the issue was resolved More
by scotthartsfield
Employees Worked With
Terry Perkins
November 29, 2018
Extremely Happy! My experience with Frank Brown Honda is how all car buying should. The staff is friendly, knowledgeable, and cares about superb customer service! I a My experience with Frank Brown Honda is how all car buying should. The staff is friendly, knowledgeable, and cares about superb customer service! I am forever a Frank Brown loyalist. More
by j_dibarto
Employees Worked With
November 28, 2018
Love the guys at Frank Brown I know that I’ll be taken care of when I go to frank brown. It’s the only place I trust. Thanks for another great service appointment. I know that I’ll be taken care of when I go to frank brown. It’s the only place I trust. Thanks for another great service appointment. More
by Llong
Employees Worked With
Terry and Dean
November 28, 2018
Impressive experience Friendly staff. Made the the whole car buying experience less stressful than with other dealerships we've dealt with in the past. They made it more of Friendly staff. Made the the whole car buying experience less stressful than with other dealerships we've dealt with in the past. They made it more of an enjoyable experience. Thank you very much, will definitely return to this dealership in the the future. More
by BLUE.LS456
November 28, 2018
You hit the mark of excellence again. Took my Pilot in for an oil change and was greeted by Dean. I received first class service and he also took the time to answer my questions about towi Took my Pilot in for an oil change and was greeted by Dean. I received first class service and he also took the time to answer my questions about towing capacity. He was very courteous and friendly. As always, when I picked up my vehicle Terry gave first class service as well. He always goes the extra mile. You guys are tops in my book!!! More
by pastor.johnayers
Employees Worked With
Dean and Terry in service.
November 28, 2018
Great experience Was a great experience, the cars sales man was polite and relatable. Did not feel pressured into getting car but was excited to experience new car! Bl Was a great experience, the cars sales man was polite and relatable. Did not feel pressured into getting car but was excited to experience new car! Blake is an amazing sales man! More
by Mangan368
Employees Worked With
Blake Silvas
