
Frank Brown Auto and Truck Ranch
Lubbock, TX
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Wonderful Service Department!!! Service department with Honda is stupendous!!! Employees very helpful & informative!!! Keep up the excellent work!!! Thank you for servicing my veh Service department with Honda is stupendous!!! Employees very helpful & informative!!! Keep up the excellent work!!! Thank you for servicing my vehicle quickly and efficiently!!! Highly recommend Frank Brown Honda!!! More
Purchase new Honda with trade-in Sales rep got right to business when I told him what I needed. Reworked the deal with a trade-in and the process was still fast & easy from start to f Sales rep got right to business when I told him what I needed. Reworked the deal with a trade-in and the process was still fast & easy from start to finish! More
Superior service department over many years!! The Honda service at Frank Brown Auto and Truck Ranch has been excellent over many years for me! Dean, Tony, and Ruben have treated me well with gre The Honda service at Frank Brown Auto and Truck Ranch has been excellent over many years for me! Dean, Tony, and Ruben have treated me well with great service and Not recommending items that are Unnecessary. Very appreciative! More
Very good! Very nice and friendly! Very helpful and seemed too care of my car needs. Will go back for future services thank you so much! Will recommend to friend Very nice and friendly! Very helpful and seemed too care of my car needs. Will go back for future services thank you so much! Will recommend to friends and family! More
Misunderstood fees of service I came in to get window fixed and had issues with the vehicle skipping so when he said diagnostic coating 99.00 I was under the impression it was for I came in to get window fixed and had issues with the vehicle skipping so when he said diagnostic coating 99.00 I was under the impression it was for the skipping which I decided not to do only window. I already knew it was a switch issue I wanted fixed not pay 99.00 to tell me what I already knew. Also y’all missed my lock/unlock button up placing the door handle back on. More
Oil change Rudy and Terry are always very helpful and friendly. I really appreciated the gentleman who drives the van when he takes me to my job. Rudy and Terry are always very helpful and friendly. I really appreciated the gentleman who drives the van when he takes me to my job. More
Always professional, efficient and helpful I never had anything but a positive service experience from the moment I pull into the service bay until they are finished with my vehicle. I am alway I never had anything but a positive service experience from the moment I pull into the service bay until they are finished with my vehicle. I am always pleasantly surprised by the high level of service I receive each and every time. More
Oil change Quick and fast Service as always. Was just in for an oil change had no problems everyone was friendly as always. Nice to be able to just drop in witho Quick and fast Service as always. Was just in for an oil change had no problems everyone was friendly as always. Nice to be able to just drop in without an appointment More
Honda Service We live out of town. We were in Lubbock for doctor appointments - we needed an oil change - we just drove to the service department - they took our ca We live out of town. We were in Lubbock for doctor appointments - we needed an oil change - we just drove to the service department - they took our car back to perform service - they were finished in 30 minutes - in and out. More
Starter, brakes, and maintenance Overall good experience. Dean kept me informed during the repair process and was prompt with his phone calls. Very professional. Shuttle driver quick Overall good experience. Dean kept me informed during the repair process and was prompt with his phone calls. Very professional. Shuttle driver quick and great driver as usual. More