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Frank Brown Auto and Truck Ranch
Lubbock, TX
4,153 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 4,153 reviews
November 12, 2018
Great customer service Service is always good. Love Terry at the customer desk. Always friendly and smiling. Had my oil changed and tires rotated. I like that they can have Service is always good. Love Terry at the customer desk. Always friendly and smiling. Had my oil changed and tires rotated. I like that they can have me in and out pretty fast. More
by plowe214
Verified CustomerEmployees Worked With
Rudy C.
Helpful November 12, 2018
First service for new Acadia Service completed in half the time stated completely satisfied with the dealership I have purchased three vehicles from this dealership and I will loo Service completed in half the time stated completely satisfied with the dealership I have purchased three vehicles from this dealership and I will look to this dealership first the next time I’m ready to purchase a new vehicle More
by jerrybarrier
Employees Worked With
November 12, 2018
"Honda-fied" my new to me Ridgeline After finding a good deal on a 100k mile Ridgeline, I knew it needed some minor fixes and routine maintenance. Dean and the team gave it a good once o After finding a good deal on a 100k mile Ridgeline, I knew it needed some minor fixes and routine maintenance. Dean and the team gave it a good once over, and gave me an honest evaluation of the truck. After the required maintenance (timing belt, spark plugs, fluids, etc.) and new rear struts and motor mounts, the Ridgeline is truly "new to me" and good to go for the next 100k, 200k miles. More
by Jay
Employees Worked With
Dean Loveless
November 12, 2018
Positive Experience I initially inquired about a used vehicle. When it came time to consider a new Honda, I used the same salesman. Most of my negotiations we conducted I initially inquired about a used vehicle. When it came time to consider a new Honda, I used the same salesman. Most of my negotiations we conducted via email, and, overall, I had a very good experience. More
by myrddincox
Employees Worked With
Dayne O'Reilly
November 12, 2018
Oil change Quick and efficient! The service dept got me right in and finished quickly. Their friendliness and efficiency are appreciated. Thank you for your pr Quick and efficient! The service dept got me right in and finished quickly. Their friendliness and efficiency are appreciated. Thank you for your professionalism and courtesy. More
by Teacher
November 09, 2018
Tire repair I took my pilot into Frank Brown service as I was pretty sure I had a leaky tire. Sure enough they found my issue (nail) and got me fixed up in no tim I took my pilot into Frank Brown service as I was pretty sure I had a leaky tire. Sure enough they found my issue (nail) and got me fixed up in no time. Terry at the front office was So helpful throughout the process! Thanks guys! More
by k1
Employees Worked With
Terry
November 09, 2018
Great all Around!! I talked to Tony and he was amazing! He was so kind and the very quick service was outstanding!! I would definitely recommend this place!! I talked to Tony and he was amazing! He was so kind and the very quick service was outstanding!! I would definitely recommend this place!! More
by tpayne
Employees Worked With
Tony ?
November 08, 2018
Quick and easy My trip to frank brown Honda was very quick. I went in to get an oil change. The whole visit took less than 40minutes which was great! My trip to frank brown Honda was very quick. I went in to get an oil change. The whole visit took less than 40minutes which was great! More
by Kanake
November 08, 2018
Oil change service Friendly, comfortable for consumer and quick. Drove right in and was dealt with by kindness and efficiency. Thank you Frank Brown for everything you Friendly, comfortable for consumer and quick. Drove right in and was dealt with by kindness and efficiency. Thank you Frank Brown for everything you do to please the customer! More
by lindamerdmann
Employees Worked With
everyone one in the oil change service department
November 08, 2018
Great Took car to have tires rotated and balance. Service person even connected my phone to my car. Fastest service i have ever had. Great service Took car to have tires rotated and balance. Service person even connected my phone to my car. Fastest service i have ever had. Great service More
by rubyf
Employees Worked With
Dan Bryant
