Frank Brown Auto and Truck Ranch
Lubbock, TX
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I recommend if you are a guy I am a bit disappointed that when my wife called in to get helped she got the run around and told that they did not know when they would get parts in I am a bit disappointed that when my wife called in to get helped she got the run around and told that they did not know when they would get parts in and she could call back to see if they came in. However, when I called I was helped immediately. More
They Won Easy to deal with and were willing to work with us. Their competitors weren’t. Bought a Honda CRV. Love it! Hope it lasts a long time. Easy to deal with and were willing to work with us. Their competitors weren’t. Bought a Honda CRV. Love it! Hope it lasts a long time. More
Professional and friendly Rudy, David and Terry were understanding and helpful when I busted a tail light. All great representives of Frank Brown Auto and Truck. They made me f Rudy, David and Terry were understanding and helpful when I busted a tail light. All great representives of Frank Brown Auto and Truck. They made me feel at ease. More
My experience I gave the rating because my salesmen didn’t make me feel like just another sale. He took the time to see which vehicle was the right fit. I gave the rating because my salesmen didn’t make me feel like just another sale. He took the time to see which vehicle was the right fit. More
2019 Pilot Good experience. Phillip was helpful answering questions and providing other necessary information. Process was pretty easy as far as car buying goes Good experience. Phillip was helpful answering questions and providing other necessary information. Process was pretty easy as far as car buying goes. Would do business with them again. More
Fix slow leak tire, rotate tires, oil change I had to get a slow leak in one tire fixed and then I decided that they needed to be rotated. And while we were at it, I got the oil changed as well. I had to get a slow leak in one tire fixed and then I decided that they needed to be rotated. And while we were at it, I got the oil changed as well. Dean said it would be maybe an hour so I settled down in the waiting lounge with a book. No sooner was I at a critical point in the mystery than Terry said it was ready! I wanted to read a few more pages so we had a good laugh. This is my second Honda and I would definitely buy another from Frank Brown because of the quality of the service department. More
Excellent Dealership Enjoy the service and quick sale! This is our 3rd vehicle from Frank Brown. They are very friendly without being pushy and service was excellent! We w Enjoy the service and quick sale! This is our 3rd vehicle from Frank Brown. They are very friendly without being pushy and service was excellent! We will be back! More
Oil Change and Tire Rotation Went to have oil changed and tires rotated. The service took less than 45 minutes. I always enjoy visiting with everyone and I appreciate the friendl Went to have oil changed and tires rotated. The service took less than 45 minutes. I always enjoy visiting with everyone and I appreciate the friendliness of all the employees in the Honda Service Area. More
Oil change and tire rotation Went to have oil change and tires rotated. Service took less than 45 minutes. Since i wanted to read instead of watch the tv in the waiting area, The Went to have oil change and tires rotated. Service took less than 45 minutes. Since i wanted to read instead of watch the tv in the waiting area, They directed me to a reading room. Then Terry, even brought me a cup of coffee. I was also suprised and greatly pleased with the cost of the synthetic oil change, i paid almost twice the price for my last oil change Thanks More
Yukon Was under warranty and had the technician go through the Yukon and found a problem with radiator. Very good service And fixed quickly. Ronnie did an Was under warranty and had the technician go through the Yukon and found a problem with radiator. Very good service And fixed quickly. Ronnie did an awesome job! More







