
Frank Brown Auto and Truck Ranch
Lubbock, TX
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Fast and easy I gave 5 stars because of the fast service and very little wait time. The little indoor playground helped my 2 little boys pass the time. I gave 5 stars because of the fast service and very little wait time. The little indoor playground helped my 2 little boys pass the time. More
Excellent communication during the repair of my car!!! Great experience for car repair...thank you! I was notified daily if the progress on repair of my car. I greatly appreciate the attention to custom Great experience for car repair...thank you! I was notified daily if the progress on repair of my car. I greatly appreciate the attention to customer service and particularly communication during my service experience. More
Always a good repair The fuel filler neck had 2 valves in it . The outer one had become hung on fuel nozzle, when trying to remove , the flap became unhinged. Frank Brown The fuel filler neck had 2 valves in it . The outer one had become hung on fuel nozzle, when trying to remove , the flap became unhinged. Frank Brown ordered a new one and started the repair. Since this was first one they have done took a little while to figure out repair. GM knew they had problem because the flapper had a redesign. All is repaired and Frank Brown now has others seeking same repair. More
It was phantastic I came in and they were very helpful. It was quick and easy. A simple oil change was very courteous to me and my needs which is very important. I came in and they were very helpful. It was quick and easy. A simple oil change was very courteous to me and my needs which is very important. More
I had a good experience and love my new car! They were very patient with me and answered all my questions. I never felt pressured and was able to pick a vehicle that was perfect for me. They were very patient with me and answered all my questions. I never felt pressured and was able to pick a vehicle that was perfect for me. More
Problem still exists I left my vehicle on a Wednesday to get checked. I was told in the past of what could be causing the issue, which were assumptions, and unless my vehi I left my vehicle on a Wednesday to get checked. I was told in the past of what could be causing the issue, which were assumptions, and unless my vehicle had a “light” on then it would be “ok”. I continue to have the issue, even after being told a technician drove my vehicle for 20 miles. I’m very disappointed that the service department is depending on a computer system to tell them something isn’t right rather than doing more investigation on their end. More
Very Satisfied Customers I want to Thank Paul Vera for being a good Salesperson .It is a Beautiful Truck .And we are enjoying it very much Thank You I want to Thank Paul Vera for being a good Salesperson .It is a Beautiful Truck .And we are enjoying it very much Thank You More
Took car of my Odyssey in record time! I recently purchased my 2015 Odyssey from Frank Brown and with upcoming road trips, I wanted to be sure everything was up to par. Oil change, 27 point I recently purchased my 2015 Odyssey from Frank Brown and with upcoming road trips, I wanted to be sure everything was up to par. Oil change, 27 point check, etc. I appreciated that they were quick and thorough because I have two young children waiting with me. More
Frank Brown service department Had my Honda CRV in for service because of lights coming on telling me I needed service. Rudy provided me with a loaner to drive and my car was fixed Had my Honda CRV in for service because of lights coming on telling me I needed service. Rudy provided me with a loaner to drive and my car was fixed in 24 hours. Couldn't be happier. More
I was treated very nicely My service was very prompt and the people very courtesy and the waiting room nice and clean and good coffee. The only other thing I might suggest is a My service was very prompt and the people very courtesy and the waiting room nice and clean and good coffee. The only other thing I might suggest is a little better magazine selection. More