Frank Brown Auto and Truck Ranch - Service Center
Lubbock, TX
2,396 Reviews of Frank Brown Auto and Truck Ranch - Service Center
Great service I appreciate the friendly atmosphere and courteous workers! Terry always is helpful when time to check out. With 3 Hondas, I have learned I can trust I appreciate the friendly atmosphere and courteous workers! Terry always is helpful when time to check out. With 3 Hondas, I have learned I can trust the service dept. when I come in for maintenance. More
Customer Service I have been coming to Honda for all my oil changes for years, and will continue to do so. You can't put a price tag on the customer service received I have been coming to Honda for all my oil changes for years, and will continue to do so. You can't put a price tag on the customer service received by the service department, and that is why I will continue to make the trip. More
First Time I was treated professionally. My questions and concerns were addressed without hesitation. Service was completed to my satisfaction and was completed I was treated professionally. My questions and concerns were addressed without hesitation. Service was completed to my satisfaction and was completed within the time as initially given. More
great the experience was very good. I like going there because they know my vehicle and is very convenient and the people there are very nice to me. the experience was very good. I like going there because they know my vehicle and is very convenient and the people there are very nice to me. More
The team goes above and beyond to make the experience good They were able to fix all of my issues and get my car back to me on the same day. It really helped me out! They were able to fix all of my issues and get my car back to me on the same day. It really helped me out! More
Great friendly service I always feel confident that my vehicle is in good hands and will deserve the attention it needs. Sammy is all ways professional and Terry at the coun I always feel confident that my vehicle is in good hands and will deserve the attention it needs. Sammy is all ways professional and Terry at the counter always greets me with a smile and goes over the report of my vehicle with me keep up the good work. More
pleasant My problem was taken care of within the time limit I was given and the service man working with me (Sammy) was polite, knowledgeable and helpful. He e My problem was taken care of within the time limit I was given and the service man working with me (Sammy) was polite, knowledgeable and helpful. He explained how they would fix it where I could understand. That to me is very important. More
Service Department The Frank Brown Auto and Truck Ranch Service Department never lets me down! The staff is always VERY courteous and available for any questions that w The Frank Brown Auto and Truck Ranch Service Department never lets me down! The staff is always VERY courteous and available for any questions that we may have. I have no problem bringing my two children with me when it's time to get our oil changed. The lobby is always neat and clean with a TV available and a play area for the kids. The complimentary popcorn is always their favorite. I never take my vehicle anywhere else! More
Speedy Oil change It is always a good experience at Frank Brown Honda. Fast, efficient. And good fresh popcorn and bottled water FREE while you wait. Rudy notifies me i It is always a good experience at Frank Brown Honda. Fast, efficient. And good fresh popcorn and bottled water FREE while you wait. Rudy notifies me if other services are recommended. More
Great experience with this dealership I have my vehicle serviced with this dealership and they are consistent with the wait time. No need to call for an appointment just walk in. Unlike I have my vehicle serviced with this dealership and they are consistent with the wait time. No need to call for an appointment just walk in. Unlike the other honda dealership in abilene even you call for appointment it will still take an hour or more to wait just for a oil change. The people are accomodating and comes to you right away as soon as you pull in the mechanic building. I refered my colleague to try this dealership and she was happy with the service appointment of her honda CRV. More